Lauretta Aina
Consultant
Toronto,ON
Summary
Committed Business Consultant with over 15 years of experience delivering transformative solutions to diverse organizations. Expert in strategic planning, operational efficiency, and change management, with a proven track record of driving growth and improving profitability. Competent at analyzing complex business challenges, developing actionable strategies, and leading cross-functional teams to achieve measurable results. Skilled in stakeholder engagement, data-driven decision-making, and fostering innovation. Known for a collaborative approach, exceptional problem-solving abilities, and a commitment to delivering high-impact outcomes. Ready to leverage extensive experience and industry expertise to support organizations in navigating their most critical business challenges.
Overview
13
13
years of professional experience
3
3
Certificates
Work History
Business Consultant
CIBC
07.2022 - Current
- Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
- Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Mentored junior consultants, fostering professional development and sharing industry expertise.
- Facilitated collaboration between departments to ensure alignment with strategic goals.
Office Services/Facilities Coordinator
CIRO (formerly IIROC)
Toronto, ON
1 2016 - 2 2022
- Increased team’s customer service level by providing support to over 300 employees (including high-level executives) while maintaining the facility and operational coordination of a self-regulatory body in the investment industry
- Facilitated access to the workspace working collaboratively with multiple stakeholders including Physical security, Engineering, and client support services
- Managed vendor work orders for reactive, preventive maintenance and reoccurring services and ensure timely payments with the accounting department to manage vendor procurement process
- Coordinated various projects
- Improved project coordination and timely productivity by developing and monitoring project plans
- Handled minor renovations, office space planning, office relocation and reconfiguration, and special use accommodations
- Arranged communication with stakeholders and provided (track and report) project progress reports
- Negotiated contracts and liaised with vendors to enhance outstanding service in a timely manner
- Established daily operational continuity vital to the function of the organization and provided support to regional offices (day to day facility requests/issues)
- Coordinated the onboarding and off boarding of employees efficiently by accommodating specific departmental requests/requirements (equipment installation, telecommunication requirements, building access requirements)
- Managed the proper archiving of departmental records (identification, classification and destruction)
- Developed training and briefing materials; and provided training to staff
- Influenced the increase in team efficiency and customer service level by training over twenty (20) employees
- Documented and maintained standard operation procedures to identify opportunities for improvement, by working with other departments to identify opportunities for activity streamlining.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Performed routine maintenance tasks to maintain a clean, safe, and attractive environment for all building occupants.
- Served as point of contact for internal and external customers seeking support and information.
- Managed subcontractors effectively while following up on their work ensuring successful completion according to project timelines.
Facilities Coordinator
JLL, Jones Lang LaSalle
02.2022 - 07.2022
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Performed routine maintenance tasks to maintain a clean, safe, and attractive environment for all building occupants.
- Served as point of contact for internal and external customers seeking support and information.
- Managed subcontractors effectively while following up on their work ensuring successful completion according to project timelines.
- Conducted regular facility inspections to identify repair needs or improvements.
- Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
- Assisted with meetings and conference room reservations.
- Collaborated with other departments to foster efficient use of facility space and resources.
- Updated tracking system monitoring facilities-related materials, supplies and equipment.
- Collaborated with cross-functional teams on facility projects, leading to improved work environments and increased productivity.
- Ensured compliance with health and safety regulations, maintaining safe environment for all staff.
- Streamlined inventory management for maintenance supplies, reducing unnecessary expenditures.
- Coordinated with vendors for timely maintenance services, ensuring operational efficiency.
- Assisted in budget preparation for facility expenses, aligning with financial objectives.
- Liaised with IT department to ensure reliable tech support for all facility operations.
- Coordinated with cleaning staff to maintain high standards of cleanliness and hygiene.
- Negotiated contracts with service providers to secure cost-effective solutions for facility.
- Spearheaded space planning initiatives, optimizing available workspace for maximum employee comfort and productivity.
- Evaluated vendor contracts to ensure optimal service levels while maintaining cost control measures.
- Coordinated emergency response drills, enhancing preparedness for potential incidents.
- Maintained accurate records of equipment warranties, service agreements, and necessary documentation to ensure prompt resolution of issues when needed.
- Ensured safety compliance by conducting regular inspections, identifying potential hazards, and implementing corrective actions.
- Ordered, maintained and distributed supplies and inventory.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
- Reviewed and oversaw construction and renovation projects.
Project Coordinator
Fintech Associates Limited
08.2014 - 12.2015
- Improved productivity by managing the delivery of application components for a financial technology solutions provider, interfacing with all impacted areas of delivery (including vendors and end users) covering the West African financial industry
- Developed project objectives and timelines with clients; tracked project progress and financials
- Assisted in drafting client proposals and arranging client meetings
- Provided input to client management team and other project stakeholders on project progress
- Maintained all project related documentation and deliverables including schedules, risk & issue logs and test plans; generated reports for executive communications
- Liaised with external service providers and negotiated contracts involved in providing products and services.
Assistant Manager of Product Development
De-United Foods Industries Limited (DUFIL)
10.2013 - 06.2014
- Directed a team of Engineers and Specialists to establish products through phases of the project life cycle, employing consumer feedback for a food and beverage manufacturing company
- Mentored a team of seven (7) individuals to deliver components of product improvement initiatives
- Implemented team building initiatives that increased team engagement and collaboration
- Teamed up with experts to design and develop of a new snack production plant
- Developed analysis on current products and presented findings to executive management
- Maintained accurate and timely reports of research observation and discoveries
- Collaborated with the Quality Assurance team to define key product characteristics as discovered from key test performances
- Utilized consumer feedback to develop product characteristics and improve performance, working closely with the marketing team and networking with academia to bring innovation to the product development lifecycle.
Facilities Maintenance Officer
Corona Schools
11.2012 - 10.2013
- Coordinated all maintenance related activities for various building facilities and vehicles of an educational institution based in six (6) locations
- Reviewed Request for Proposal (RFP) documents, ensuring data integrity and coordinated work with multiple contractors
- Identified constraints and dependencies in the construction of new facilities and renovation of various facilities
- Collaborated with the Accounts Payable team to facilitate timely payment of vendor invoices
- Prepared the annual budget for the maintenance department with the Projects Manager and managed various short-term projects
- Developed an efficient process for reporting and managing issues in care of the maintenance department, which reduced resolution time by five (5) business days and improved the relationship with the vendors.
Sales Contracting Administrator
Industrial Alliance
08.2011 - 09.2011
- Maintained new client applications and communicated with agencies for complete client details in an electronically secure and confidential environment, for the sales department of an insurance company
- Improved team efficiency by 25%.
Education
Master of Science - Engineering Business Management
University of Warwick
Bachelor of Engineering - Chemical Engineering
Laurentian University
Skills
Research and Quality Analysis
Facilities Management
Process Documentation
Process Improvement
Resource Planning
Resource Management
Database Applications
Teamwork
WHMIS Certified
MS Office Suite
MS Project
SharePoint
AutoCAD
First Aid and CPR Certification
Training
Customer Service
Business Analysis
Customer Service Management
Project Management
Business Development
Planning and execution
Operations Management
Continuous Improvement
Teamwork and Collaboration
Effective Communication
Active Listening
Attention to Detail
Interpersonal Skills
Certification
Lean Six Sigma Green Belt, 04/2018, YDELAY
Languages
English
Native or Bilingual
Software
MS Office
ServiceNow
Corrigo
JIRA
Coupa
Timeline
Business Consultant
CIBC
07.2022 - Current
Facilities Coordinator
JLL, Jones Lang LaSalle
02.2022 - 07.2022
Project Coordinator
Fintech Associates Limited
08.2014 - 12.2015
Assistant Manager of Product Development
De-United Foods Industries Limited (DUFIL)
10.2013 - 06.2014
Facilities Maintenance Officer
Corona Schools
11.2012 - 10.2013
Sales Contracting Administrator
Industrial Alliance
08.2011 - 09.2011
Master of Science - Engineering Business Management
University of Warwick
Bachelor of Engineering - Chemical Engineering
Laurentian University
Office Services/Facilities Coordinator
CIRO (formerly IIROC)
1 2016 - 2 2022