LAUREN E. POPE
Atwater
Summary
Program Coordinator with expertise in managing projects from initiation to completion. Proficient in strategic planning, collaboration, and problem-solving. Recognized for enhancing operational efficiency and aligning program goals with business objectives. Proven ability to build cross-departmental relationships and implement innovative solutions that drive organizational success.
Overview
18
18
years of professional experience
Work History
Program Coordinator
WestCare
09.2023 - Current
- Increased participant enrollment by 25 percent.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
- Monitored program budgets, expenditures, and resource utilization while making recommendations as needed.
- Implemented process improvements to enhance efficiency in program execution.
Administrative Assistant II
Merced College
11.2022 - 04.2023
- Generate financial reports for management review.
- Coordinate and schedule meetings and conference calls to optimize scheduling of senior staff.
- Handle logistics, catering, agendas and travel arrangements for meeting and event planning for director.
- Interact with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Process travel expenses and reimbursements for executive team and senior management group.
- Document and distribute meeting notes to identify, analyze, and improve workflows.
Senior Case Manager
WestCare
09.2020 - 11.2022
- Coordinate individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Manage caseload of approximately 25-30 homeless veterans to provide comprehensive care, ensuring timely documentation and reporting.
- Developed comprehensive client-driven case plan with short and long-term goals.
- Identify and recruit landlords and property managers to provide suitable and affordable units to meet clients' needs.
- Provided crisis intervention services in emergency situations.
- Complete administrative client intakes, discharges and mandated forms.
Executive Assistant/ Licensed Realtor
SBC Labor & Marketing
01.2018 - 04.2020
- Assisted in project planning by coordinating resources and timelines effectively.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Managed and maintained CEO's complex and frequently changing schedule.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
Manager
Chowchilla Total Fitness
01.2011 - 01.2017
- Oversaw daily operations and staff management at fitness facility.
- Trained new employees on policies, procedures, and customer service standards.
- Developed strategic plans and initiatives.
- Oversaw all marketing including management of social media sites.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established and maintained positive work environment to enhance retention and productivity.
Traffic Assistant
KGPE-TV
10.2007 - 07.2010
- Responsible for ensuring all data related to traffic was entered precisely, within proper deadline
- Worked in conjunction with traffic manager and account executives to guarantee client satisfaction
- Maintained meticulous records of all spots entered into system
- Assisted in building formats, clearing orders, and checking program schedules for discrepancies and adjusted accordingly
- Supported newsroom as needed
- Assisted in preparing traffic logs for accurate program scheduling.
Education
Bachelor's Degree - Business Administration
Fresno Pacific University
Fresno, CaSkills
- Strategic Planning
- Crisis intervention
- Operations Oversight
- Expense Tracking
- Staff Development
- Policy and procedure improvements
Timeline
Program Coordinator
WestCare
09.2023 - Current
Administrative Assistant II
Merced College
11.2022 - 04.2023
Senior Case Manager
WestCare
09.2020 - 11.2022
Executive Assistant/ Licensed Realtor
SBC Labor & Marketing
01.2018 - 04.2020
Manager
Chowchilla Total Fitness
01.2011 - 01.2017
Traffic Assistant
KGPE-TV
10.2007 - 07.2010
Bachelor's Degree - Business Administration
Fresno Pacific University
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