Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Laurene Buchanan

Sherwood Park,CA-AB

Summary

Motivated business professional bringing 30+ years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.


Having been an employer has given me the ability to be a better employee.

Overview

31
31
years of professional experience

Work History

Business Owner/Operator

Self-employeed
10.1992 - Current
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Led screening, hiring and staff scheduling to maintain compliance with group goals.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.

Delivery Driver

Bumper To Bumper Auto Parts
07.2011 - 02.2012
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Fostered positive working relationships with regular customers.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Answered common customer questions, completed paperwork at delivery and pickup locations.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Drove vehicle in urban areas to expertly make high volume of deliveries.

Bank Teller

Royal Bank Of Canada, RBC
03.2001 - 07.2006
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records, account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Educated customers on use of banking website and mobile apps.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Placed orders for customer checks and verified starting numbers.
  • Sold and cross-sold bank products to new and existing customers.
  • Removed mutilated currency from circulation.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Assisted with training of new tellers on policies and procedures.
  • Identified sales opportunities and referred customers to branch partners in financial services.

Education

No Degree -

Fort Saskatchewan High School
Fort Saskatchewan, AB

Skills

  • Adaptable and Flexible
  • Improve Policies
  • Customer Needs Assessments
  • Effective Communicator
  • Personnel Management
  • Sales Tactics
  • Management Team Leadership
  • Employee Motivation and Performance
  • Sales Growth
  • Inventory Control
  • Approachable and Outgoing
  • Balanced Work Ethic
  • Manage Programs

Languages

English
Professional Working

Additional Information

Throughtout my working career I have become a Jill of all trades. I have dispensed propane, pumped gas, done floral design at a flower shop and worked in restaurant kitchens. I love taking on new tasks and have always been well liked by my co-workers.

Timeline

Delivery Driver

Bumper To Bumper Auto Parts
07.2011 - 02.2012

Bank Teller

Royal Bank Of Canada, RBC
03.2001 - 07.2006

Business Owner/Operator

Self-employeed
10.1992 - Current

No Degree -

Fort Saskatchewan High School

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Laurene Buchanan