Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Laurence Shapiro

Brossard,QC

Summary

Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Fluently bilingual in English and French. Stays on top of demands in fast-paced environments and maintains organized, clean and safe work areas with diligent attention to important details.

Overview

8
8
years of professional experience

Work History

District Sales Associate

Mackenzie Investments
01.2021 - 09.2021
  • Strategically managed territory operations, resulting in an increase in sales coverage
  • Orchestrated and executed corporate events, branch meetings, and product manager presentations, optimizing attendance rates through detail focused planning and execution
  • Met weekly sales quota
  • Implemented efficient mail and email sorting system, resulting in a reduction in response time to client inquiries and requests
  • Demonstrated exceptional communication skills by promptly answering and redirecting calls, fostering positive client interactions and enhancing overall customer satisfaction
  • Streamlined administrative processes, enhancing productivity and allowing for a more proactive approach to client service and support

Waitress

Playground Casino
07.2016 - 09.2020
  • Enhanced order accuracy and efficiency by effectively communicating menu options and recommendations
  • Ensured timely service by coordinating with kitchen and bar staff
  • Proactively addressed customer concerns and resolved issues promptly
  • Contributed to a positive work environment by collaborating with team members and providing support during peak hours, leading to improved staff morale and productivity

Bank Teller

Royal Bank of Canada
02.2014 - 08.2016
  • Processed customer transactions accurately and efficiently, including deposits, withdrawals, transfers, and check cashing
  • Provided exceptional customer service by greeting clients warmly, addressing inquiries, and resolving issues promptly to ensure customer satisfaction
  • Balanced cash drawers and maintained accurate records of transactions in compliance with bank policies and procedures
  • Promoted bank products and services to customers based on their financial needs, resulting in increased sales and customer retention
  • Met weekly sales quota

Education

Math 200 - Math 206 - Independent Student -

Concordia University

D.E.S -

Heritage Regional High School

Skills

  • Resourceful
  • Meticulous
  • Organized
  • Customer Relationship Management
  • Time Management
  • Problem-solving
  • Detail Oriented
  • Adaptable

Languages

English
French

Timeline

District Sales Associate

Mackenzie Investments
01.2021 - 09.2021

Waitress

Playground Casino
07.2016 - 09.2020

Bank Teller

Royal Bank of Canada
02.2014 - 08.2016

Math 200 - Math 206 - Independent Student -

Concordia University

D.E.S -

Heritage Regional High School

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Laurence Shapiro