Laurence Leclerc
Laval
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Martin Turcotte
02.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Costume Assistant
Incendo Marketing
01.2022 - 03.2023
- Supported costume designers through research of historical and cultural clothing trends relevant to the production.
- Contributed to a positive work environment by fostering collaboration between members of the design team and other departments.
- Assisted actors with fittings, alterations, and adjustments, ensuring comfort and accurate portrayal of characters.
- Organized wardrobe maintenance schedules, prolonging the lifespan of each garment used in productions.
Waitress
La Ferronnerie
02.2021 - 03.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked effectively in fast-paced environments.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Self-motivated, with a strong sense of personal responsibility.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Excellent communication skills, both verbal and written.
Education
Graduate Certificate - Screenwriting
UQAM
Montreal, QC12-2024
Graduate Certificate - Cocktail
Bar Academy
Montreal, QC05-2020
Graduate Certificate - Real Estate
Collège De L'immobilier Du Québec
Brossard02-2020
Skills
- Patience and empathy
- Customer service
- Strong multitasking
- Active listening
- Relationship management
Languages
French
Native or Bilingual
English
Professional Working
Interests
- Dancing
- Food Photography
- I enjoy cooking for friends and family gatherings
- I have a passion for photography and editing photos
- Drawing and Painting
- Yoga
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Administrative Assistant
Martin Turcotte
02.2023 - Current
Costume Assistant
Incendo Marketing
01.2022 - 03.2023
Waitress
La Ferronnerie
02.2021 - 03.2022
Graduate Certificate - Screenwriting
UQAM
Graduate Certificate - Cocktail
Bar Academy
Graduate Certificate - Real Estate
Collège De L'immobilier Du Québec
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