Lauren C Molby

As a Computer and Tablets Sales Lead I worked as a leader in the department making sure not only were the goals of the department met, but also that all of the behind the scenes tasks were completed.

• I made sure the department hit the goals needed to make the store succeed.
• I was responsible for many reports
• I made daily calls to customers regarding service orders or to remind them of appointments
• I organized the department so it functioned more efficiently.
• I trained any new employees that came into my department and existing employees who needed a little help hitting sales goals.
• I made sure that everyone was aware of what was expected of them and made sure I was always available to help get my employees what they needed to help the department and store succeed.
• I helped management run the floor whenever they needed. Including key calls, over rides, and customer issues.

As a Geek Squad Counter Intelligence Agent Sr.

• Run the department by dealing with any customer issues.
• Created paperwork and forms in word and excel to help the department run more efficiently.
• Made sure the department was organized to improve productivity.
• Made daily calls as well as sent emails to customers regarding orders or issues.

As a Geek Squad Manager

• Made sure everyone was up to date with any new protocols that were instituted.
• Trained new employees
• Ran meetings regarding the Service offerings
• Instituted procedures that helped make the department run more effectively.
• Worked with corporate leaders to improve performance as well as employee engagement.

• Sold services to my clients. I also helped our clients to find solutions that would best fit their lifestyle and create a lasting impression so the client would stay loyal and continue getting our services.
• Managed and trained new representatives for the company.
• I would teach out what I knew to the new reps and make sure they implemented all the techniques I showed them.
• Familiar with all aspects of VOIP.
• Worked with many reports about the new and existing employees we currently had on the payroll.