Laurena Chung
Calgary,AB
Summary
UNIT CLERK / MEDICAL OFFICE ASSISTANT Focused on Providing Excellent Customer Service and Efficient Operations Excellent communications and interpersonal skills. Sunrise Clinical manager (SCM) training. Knowledgeable to take Manual & Digital Blood Pressure. Ability to work with a variety of team members and patients. Fluent in basic conversational Cantonese. Knowledge in compiling financial statements, invoices, expenses, payroll, and basic bookkeeping. Health Care Knowledge and Administration |Communication Customer Service | Organized | Self-Motivated
Overview
18
18
years of professional experience
Work History
Unit Clerk
Brentwood Care Centre
08.2018 - Current
- Placed new supply orders, managed inventory and restocked facility supplies.
- Prepared and processed patient referrals and transfer requests.
- Delivered clerical support by handling range of routine and special requirements.
- Scheduled residents medical appointments and followed up with reminders and transportation arrangements.
- Interacted with customers by phone, email, or in-person to provide information.
Scheduler/Unit Clerk
Brentwood Care Centre
05.2018 - 08.2018
- Optimized organizational processes by effectively managing employee schedules while adhering to union policies.
Environmental Services Housekeeper
Foothills Hospital
05.2018 - 06.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in hospital buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
Medical Office Assistant - Practicum
Ranchlands Medical Centre
04.2017 - 04.2017
- General office duties: answered phones, ordered office and medical supplies, maintained records management database systems, and performed electronic filing, maintained operative
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
Southern Alberta Enteral and Parenteral Program
Foothills Medical Centre, AHS
02.2017 - 04.2017
- Interacted with customers by phone, email, or in-person to provide information.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
CRA Client Administrator
Canada Revenue Agency
02.2016 - 03.2016
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Data Correction Administrator
Government of Alberta
07.2015 - 01.2016
- Gathered, organized and input information into digital database.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Receptionist
Walk Well Clinic
07.2014 - 01.2015
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
Receptionist
Frac Notice Team
09.2012 - 02.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Administrative Assistant
CH2M Hill
09.2011 - 08.2013
- Provided clerical assistance to the Safety and Hazard department.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted development and implementation of new administrative procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Executive Administrative Assistant
Mainstreet Equity Corp.
08.2011 - 12.2011
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Handled confidential and sensitive information with discretion and tact.
Account Trust Coordinator
Olympia Trust Company
09.2005 - 04.2011
- Coordinated with human resources department to handle payroll and personnel databases.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Entered data, generated reports, and produced tracking documents.
- Create stock certificates.
- Process monetary exchanges.
Education
Unit Clerk & Medical Office Assistant -
ABES College
Calgary, AB01.2017
Administration Information Management Certificate -
SAIT
Calgary, AB01.2004
Office Administration Certificate -
SAIT
Calgary, AB01.2003
Skills
- Microsoft Office
- Clinibase
- QuickBooks
- Millennium
- Simply Accounting
- Ascend
- Adobe Professional
- UKG
References
References available upon request.
Languages
English
Professional Working
Chinese (Cantonese)
Elementary
Timeline
Unit Clerk
Brentwood Care Centre
08.2018 - Current
Scheduler/Unit Clerk
Brentwood Care Centre
05.2018 - 08.2018
Environmental Services Housekeeper
Foothills Hospital
05.2018 - 06.2018
Medical Office Assistant - Practicum
Ranchlands Medical Centre
04.2017 - 04.2017
Southern Alberta Enteral and Parenteral Program
Foothills Medical Centre, AHS
02.2017 - 04.2017
CRA Client Administrator
Canada Revenue Agency
02.2016 - 03.2016
Data Correction Administrator
Government of Alberta
07.2015 - 01.2016
Receptionist
Walk Well Clinic
07.2014 - 01.2015
Receptionist
Frac Notice Team
09.2012 - 02.2013
Administrative Assistant
CH2M Hill
09.2011 - 08.2013
Executive Administrative Assistant
Mainstreet Equity Corp.
08.2011 - 12.2011
Account Trust Coordinator
Olympia Trust Company
09.2005 - 04.2011
Unit Clerk & Medical Office Assistant -
ABES College
Administration Information Management Certificate -
SAIT
Office Administration Certificate -
SAIT
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