Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Young

Administrative Clerk
Princeton,BC

Summary

Results-driven office professional with 7 years of experience managing and optimizing insurance operations, as well as over 10 years of experience in a professional office environment. Demonstrated ability to assess client needs and create customized client experiences for optimal satisfaction. Experienced in efficiently handling high volumes of tasks at a fast pace, providing mentorship to new employees, and maintaining precise and confidential records. Proficient in paper and electronic filing systems with excellent communication skills for effective resolution of client concerns

Overview

12
12
years of professional experience
2024
2024
years of post-secondary education

Work History

ADMINISTRATIVE CLERK

Town of Princeton
Princeton, BC
08.2024 - Current
  • Manage data entry and update customer contacts to ensure accurate records.
  • Maintain confidentiality while handling personnel files and sensitive documents.
  • Handle multiple tasks to support organizational goals and enhance efficiency.
  • Communicate with customers via phone and email to confirm deliveries and address inquiries.
  • Support project success by providing administrative assistance to various teams.

ASSISTANT MANAGER/SENIOR INSURANCE ADVISOR

Westland Insurance
09.2017 - 07.2024
  • Developed tailored insurance plans for clients, addressing their specific needs and requirements.
  • Handled 45-60 monthly renewals per month with premiums ranging from $1,500 to $8,000, maintaining client satisfaction.
  • Mentored and trained new agents, leveraging extensive product knowledge and leadership skills.
  • Managed paper and electronic filing systems, maintaining accurate and confidential client records.
  • Extensive experience in various Broker Management Systems and individual MGA operating systems.
  • BMS Examples - Acturis, EPIC, Applied Rating.
  • MGA Examples - Cansure, Special Risk, Wawanesa, Aviva, Intact, Chutter, Economical.

SHIPPER RECEIVER/PARTS DELIVERY

Lordco Parts Ltd.
01.2013 - 09.2016
  • Prepare purchase orders by moving freight, stock, and other materials from the loading dock to the delivery vehicle.
  • Ensure preventive measures are taken while taking the most efficient route for delivery.
  • Maintained meticulous records of inventory movements contributing to improved stock accuracy and reduced discrepancies.

Education

GENERAL LICENCE - INDIVIDUAL LEVEL 2

Insurance Council of BC

HIGH SCHOOL DIPLOMA - undefined

Mount Boucherie Secondary School

Skills

  • Administrative assistance

  • Verbal and written communication

  • Effective complaint resolution

  • Effective problem resolution

  • Effective conflict resolution

  • Process improvement

  • Skilled in digital applications

  • Workforce development

  • Effective time management

  • Detail-oriented approach

Timeline

ADMINISTRATIVE CLERK

Town of Princeton
08.2024 - Current

ASSISTANT MANAGER/SENIOR INSURANCE ADVISOR

Westland Insurance
09.2017 - 07.2024

SHIPPER RECEIVER/PARTS DELIVERY

Lordco Parts Ltd.
01.2013 - 09.2016

HIGH SCHOOL DIPLOMA - undefined

Mount Boucherie Secondary School

GENERAL LICENCE - INDIVIDUAL LEVEL 2

Insurance Council of BC

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Lauren YoungAdministrative Clerk