Lauren Wood
Santee
Summary
Versatile and dynamic, with a proven track record from Kaiser Permanente, I excel in client relationship building and both Vinyasa and Hatha yoga techniques. Known for transforming challenges into opportunities for growth, I've enhanced client retention through empathetic service and tailored yoga practices, showcasing exceptional interpersonal communication and a deep understanding of yoga philosophy.
Overview
21
21
years of professional experience
Work History
Private Yoga Teacher
Self Employed Services
10.2024 - 12.2024
- Conducted private sessions at clients'' homes, providing convenience and comfort during practice.
- Developed new yoga skills through continuous study and practice.
- Attended continuing education courses regularly to enhance knowledge of yoga practices and stay current on industry trends.
- Provided a safe space for personal growth and exploration through compassionate teaching methods.
- Empowered clients to develop self-awareness by emphasizing the connection between mind, body, and spirit during practice.
- Created relaxing ambience and protected students from distraction during yoga Vinyasa and Hatha classes.
- Utilized props effectively to modify poses based on individual needs while maintaining proper alignment.
- Adapted teaching style according to each client''s preferences, ensuring a comfortable learning environment conducive to growth.
- Fostered strong relationships with clients, resulting in high retention rates and satisfied customers.
- Demonstrated proper form and technique to prevent injury.
- Motivated participants through one-on-one instruction and positive feedback.
- Expanded knowledge of anatomy, alignment principles, and sequencing through continuous education and professional development opportunities.
- Incorporated elements of music, aromatherapy, or visualization techniques to enhance overall student experience during classes.
Travel and Expense Administrator
GMV Syncromatics, Inc.
12.2022 - 02.2024
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Managed vendor relationships to negotiate favorable terms for corporate travel, accommodations, and services for employees.
- Provided exceptional customer service to employees, addressing inquiries regarding reimbursement procedures and policies.
- Ensured timely reimbursement for employees by promptly reviewing and approving expense reports.
- Trained new employees on company-specific expense administration processes and software tools.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects and booking travel to correspond with those projects spanning nationwide.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Customer Service Representative
Kaiser Permanente
07.2008 - 01.2024
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Educated customers about scheduling availability, facility locations and services, as well as support policies and procedures.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Un-deliverables Coordinator and Customer Srvc Rep
DHL Express
07.2003 - 07.2008
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations and reroute undeliverable packages to their proper recipient.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Monitored front areas so that questions could be promptly addressed.
Education
200 Hr YTT - Exercise Science
San Diego Miramar College
San Diego, CA12-2024
Skills
- Restorative yoga techniques
- Vinyasa and Hatha yoga techniques
- Injury prevention strategies
- Client assessment proficiency
- Meditation instruction
- Active listening
- Client relationship building
- Social media marketing
- Stress management techniques
- Yoga philosophy integration
- Hands-on adjustments
- Private instruction
- Dependable and punctual
- Interpersonal communication
Timeline
Private Yoga Teacher
Self Employed Services
10.2024 - 12.2024
Travel and Expense Administrator
GMV Syncromatics, Inc.
12.2022 - 02.2024
Customer Service Representative
Kaiser Permanente
07.2008 - 01.2024
Un-deliverables Coordinator and Customer Srvc Rep
DHL Express
07.2003 - 07.2008
200 Hr YTT - Exercise Science
San Diego Miramar College
Similar Profiles
Phoenix LeePhoenix Lee
Training Holistic Relationship Coach at Self Employed ServicesTraining Holistic Relationship Coach at Self Employed Services
Allison LockhartAllison Lockhart
Dog Walker/House and Pet Sitter at Self Employed ServicesDog Walker/House and Pet Sitter at Self Employed Services
Barbara VasiniBarbara Vasini
Nail Artist at Self Employed ServicesNail Artist at Self Employed Services