Lauren Wonders
NEWBURY PARK
Summary
Detail-oriented professional known for exceptional customer relationship management in a fast-paced clinic environment. Proficient in handling insurance verification and payment processing, ensuring a smooth patient experience from check-in to service.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Ventura Orthopedics
Newbury Park
11.2022 - Current
- Welcomed patients and visitors warmly upon arrival at orthopedic clinic.
- Managed appointment scheduling using electronic health record software.
- Maintained patient confidentiality while handling sensitive medical information.
- Assisted patients with registration forms and verified insurance details accurately.
- Processed payment transactions and issued receipts for services rendered.
- Responded promptly to inquiries via phone or email, ensuring professional customer service.
- Coordinated with healthcare providers to streamline office operations.
Customer Service Representative
Gates Security
Thousand Oaks
06.2020 - 11.2022
- Educated customers on security systems and services offered by the company.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Coordinated with clients to confirm availability and preferences for appointments.
Dispatcher
Gates Security
Thousand Oaks
11.2019 - 11.2022
- Coordinated emergency response efforts with security personnel and local authorities.
- Managed dispatch operations using advanced communication systems and software.
- Monitored real-time surveillance feeds to enhance situational awareness and response times.
- Provided clear instructions to staff during critical incidents and routine operations.
- Trained new dispatchers on protocols and operational procedures for efficiency.
- Communicated effectively with clients to address security concerns and service needs.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
Front Desk Receptionist
Daland Swim School
Thousand Oaks
09.2018 - 06.2019
- Assisted customers with inquiries and provided accurate product information.
- Managed customer complaints and resolved issues in a timely manner.
- Scheduled appointments using electronic calendars and scheduling software.
Education
High School Diploma -
Newbury Park High School
Newbury Park, CA06-2012
Skills
- EHR management
- Appointment scheduling
- Patient check-in
- Insurance verification
- Payment processing
- Customer relationship management
- Office administration
- Problem resolution
References
References available upon request.
Timeline
Front Desk Receptionist
Ventura Orthopedics
11.2022 - Current
Customer Service Representative
Gates Security
06.2020 - 11.2022
Dispatcher
Gates Security
11.2019 - 11.2022
Front Desk Receptionist
Daland Swim School
09.2018 - 06.2019
High School Diploma -
Newbury Park High School