Lauren Wilmot
Laguna Niguel
Summary
Energetic and committed individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Shift Supervisor
Starbucks
Mission Viejo
2024.07 - Current
- Supervised daily operations, ensuring high standards of customer service and product quality in a fast-paced environment.
- Resolved customer complaints effectively, contributing to a positive shopping experience and encouraging repeat business.
- Assisted in scheduling shifts and managing labor costs, aligning staffing needs with peak business hours.
- Ensured compliance with health and safety regulations by maintaining cleanliness and organization throughout the work area.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
Education
Associate of Applied Business - Business
Saddleback College
Mission Viejo, CA 2024.08 - 2026.03
Skills
- Customer service
- Task delegation
- Opening duties
- Operational support
- Team communication
- Staff training
- Greeting customers
- Team leadership
- Time management
- Continuous improvement
- Complaint resolution
- Health and safety compliance
- Teamwork
- Excellent communication
- Friendly demeanor
- Sundae creation
- Reliability and punctuality
Timeline
Associate of Applied Business - Business
Saddleback College
2024.08 - 2026.03
Shift Supervisor
Starbucks
2024.07 - Current