Lauren Waters
Rancho Cucamonga
Summary
Experienced with developing and delivering training programs that meet organizational goals. Utilizes innovative methods to create engaging and effective learning experiences. Strong understanding of instructional design principles and adult learning theories.
Knowledgeable with solid background in managing and optimizing learning management systems (Saba & SuccessFactors). Streamlined system operations and enhanced user experience through strategic improvements and troubleshooting. Demonstrated expertise in user support and system customization to meet organizational needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Market Training Support Specialist
BIOLIFE PLASMA SERVICES
05.2022 - Current
- Accomplish targeted business initiatives by delivering hands-on support to achieve quality results and strengthen internal BioLife operations, featuring Training Supervisors & BioLife University Training Department
- Design and implement effective development training plans
- Oversee training materials to analyze performance metrics to improve operations
- Evaluate essential training documents & Standard Operational Processes (SOPs) to launch the Critical Tasks Project & BioLife Technical Program Effectiveness Project
- Facilitated smooth software migrations (LMS - Saba and SucessFactors) for customers, ensuring minimal disruption and high satisfaction.
- Serve on the BioLife University Engagement Committee, managing all university groups, teams, & organizations to enhance employee engagement in the Training, Leadership, & Development Developments
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between customers and development teams, ensuring timely communication during critical incidents.
Training Supervisor
BIOLIFE PLASMA SERVICES
10.2020 - 05.2022
- Supervised the Center's Training Program by overseeing Learning Management System (LMS-Saba), organizing initial & recurring training, directing new employee orientation, instituting cross training, and managing change control
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Uphold training compliance to better assist employees by clearly discussing training needs with senior leadership
- Provided conflict resolution and directed team members to sharpen employee relations
- Arranged all trainings & retraining's, overseeing Manager Self Service (MSS) & Career Program (CP) training, and handling conversion trainings
- Served as Lead Technician, accomplished certification across all technical training areas, including playroom, training readiness, on-the-job trainer qualification, LMS administrator security accessibility, and clearly identified Operational Management tasks
- Satisfied center training needs by conducting cross-trainings & retraining, managing Standard Operating Procedures (SOP), leading Bilingual Teacher Training Programs (BTTP), issuing Protocol trainings, instituting preventative action training, and providing additional training
- Redefined organizational leadership by complying with all SOPs and retaining accurate records
Operations Lead/Trainer Entertainment Costuming
THE WALT DISNEY COMPANY
01.2018 - 01.2019
- Oversaw all aspects of Entertainment Costuming to support hundreds of performers in numerous venues & parks across Disneyland Resort
- Presented 3-day on-the-job training specifically related to Entertainment Costuming
- Applied inventory systems and Excel to achieve 100% accuracy for thousands of inventory items
- Organized and executed a 6-day training program to deliver continual professional development sessions
- Designed new training content by actively collaborating with numerous internal departments
- Analyzed job performance for team members to facilitate leadership team handle administrative duties
- Ran inspiring 8-hour onboarding training session to support 200+ new hires while serving on a 7 member team
- Managed all logistics & administrative tasks to enhance Traditions training operations
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
Education
Project Management Essentials Certification -
MANAGEMENT & STRATEGY INSTITUTE
Strategic Leadership & Management Specialization -
THE UNIVERSITY OF ILLIONIS - URBANA CHAMPAIGN
07-2022
Certification - Master Articulate 360
Training Magazine
Master of Science - Education
Capella University
09-2025
Bachelor of Fine Arts (BFA) - Theatre, Performance & Production Concentration
TEXAS STATE UNIVERSITY
05-2015
Skills
- Professional Development
- Process Optimization
- Business Growth Strategy
- Project Coordination
- Strategic Partnerships
- Performance Evaluations
- Cross-Functional Collaboration
- Customer service
- Remote support
Websites
Certification
- Master Articulate 360 Certificate
- Canva Essentials
- Six Sigma Certification - Agile Leadership
- Management & Strategy Institute - Project Management Essentials
Timeline
Market Training Support Specialist
BIOLIFE PLASMA SERVICES
05.2022 - Current
Training Supervisor
BIOLIFE PLASMA SERVICES
10.2020 - 05.2022
Operations Lead/Trainer Entertainment Costuming
THE WALT DISNEY COMPANY
01.2018 - 01.2019
Project Management Essentials Certification -
MANAGEMENT & STRATEGY INSTITUTE
Strategic Leadership & Management Specialization -
THE UNIVERSITY OF ILLIONIS - URBANA CHAMPAIGN
Certification - Master Articulate 360
Training Magazine
Master of Science - Education
Capella University
Bachelor of Fine Arts (BFA) - Theatre, Performance & Production Concentration
TEXAS STATE UNIVERSITY
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