Summary
Overview
Work History
Education
Skills
Soft skills and qualifications
Applicable skills
Hobbies and Interests
Timeline
Generic

Lauren Walker

New Hamburg,ON

Summary

Results-oriented writing professional with experience preparing concise and accurate technical documents and training. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content.

Overview

19
19
years of professional experience

Work History

Technical Documentation Specialist

Systematix
09.2019 - 06.2024
  • Accelerated project timelines with efficient management of up to 15 concurrent projects with multiple priorities while meeting strict deadlines.
  • Evaluated existing documentation for opportunities to improve clarity, accuracy, and comprehensiveness, driving continuous improvement initiatives.
  • Improved product understanding for clients with the creation of user manuals, quick start guides, and training video resources.
  • Organized complex information into accessible formats, enhancing overall usability of technical materials.
  • Ensured consistency across all documentation by implementing company style guidelines and industry best practices.
  • Leveraged strong interpersonal skills to forge positive relationships with stakeholders throughout the organization, fostering collaboration and open communication channels for optimal results.

Contract Technical Writer

McAfee Inc.
03.2012 - 01.2013
  • Developed user interface content for the McAfee suit of products. Scheduling, gathering information through research and personal interviews, approval of design concepts, and the creation of newsletters and marketing materials
  • Managed version control and timely updates of documents through effective project tracking and organization skills.
  • Created release notes and known issues.

Technical Writer

Research In Motion
01.2007 - 12.2011
  • Created training courses for application developers. Includes gathering information through research and personal interviews, development of presentation materials, as well as manuals and job aids
  • Created graphs, images, and illustrations as necessary
  • Created developer documentation: Developer Guides, Administration Guides and release notes for nine products
  • Authored and published knowledge base articles
  • Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
  • Participated in the development of a company-wide style guide for documentation.

Technical Writer/Administrator - Large Systems

Meikle Automation Inc.
01.2005 - 01.2007
  • Provided administration for all Fabrication Shop employees, including travel arrangement and scheduling, cellular device management, service scheduling and management, shipping and receiving, office supply management, as well as the deployment of company vehicles
  • Responsible for the development and packaging of all documentation for large made-to-order automotive machines
  • Includes gathering information through research and personal interviews
  • Requires customization based on client needs and preferences
  • Duties extend to photography, video, and custom diagrams for all large systems
  • Aided in the development of marketing materials.

Education

Honours Bachelor of Arts - English Language and Literature

Wilfrid Laurier University
Waterloo, ON
01.2005

Skills

  • Editing and proofreading
  • Content Development
  • API documentation
  • Training material development
  • Instruction writing
  • Documentation Management

Soft skills and qualifications

  • Very experienced working in fast-paced team environments with shifting priorities
  • Able to complete work quickly and efficiently while maintaining a high level of accuracy
  • Dedication to delivering results on or before deadlines through exceptional time-management and prioritization skills
  • Highly-developed analytical, interpretive and written communication skills
  • Excellent verbal communication skills developed through extensive customer service work and interactions with clients and coworkers
  • Excellent leadership and managerial skills developed in a professional work environment

Applicable skills

  • Very proficient with Microsoft Office programs, including expertise with Microsoft PowerPoint, Microsoft Word, and Microsoft Excel
  • Enjoy operating in a fast-paced, multi-tasking environment
  • Comfortable using many software programs including Microsoft Project, and Adobe Acrobat, XMetal, and Framemaker
  • Quick and eager to learn new software systems, features, and uses

Hobbies and Interests

  • Active in many sports, including volleyball and softball
  • Enjoy drawing, reading, and cooking

Timeline

Technical Documentation Specialist

Systematix
09.2019 - 06.2024

Contract Technical Writer

McAfee Inc.
03.2012 - 01.2013

Technical Writer

Research In Motion
01.2007 - 12.2011

Technical Writer/Administrator - Large Systems

Meikle Automation Inc.
01.2005 - 01.2007

Honours Bachelor of Arts - English Language and Literature

Wilfrid Laurier University
Lauren Walker