Lauren Voss
Elk Grove,CA
Summary
Dynamic hospitality professional with extensive experience at Sp2 Communal Bar + Restaurant, excelling in event management and staff leadership. Proven track record in catering coordination and guest relations, ensuring exceptional service and operational efficiency. Skilled in inventory management and adept at fostering a positive atmosphere for both guests and team members.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bartender
The Mountain Winery
05.2025 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes of over 2,000 guests during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Restaurant Floor Manager
Sp2 Communal Bar + Restaurant
06.2021 - 04.2025
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff of over 40 employees.
- Coordinated with catering staff to deliver food services for special events and functions of over 350 guests.
- Managed staff schedules and maintained adequate coverage for all shifts.
Events Manager
Sp2 Communal Bar + Restaurant
06.2021 - 04.2025
- Managed administrative logistics of events planning, event booking, and event promotions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Supervised and mentored kitchen and serving staff.
- Directed and managed banquet functions for 300+ person event.
Server
Sp2 Communal Bar + Restaurant
07.2013 - 06.2021
- Served food and made beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas .
Education
Associate of Science - Early Childhood Education
San Jose City College
San Jose, CA05.2017
Skills
- Menu planning
- Catering coordination
- Client meetings
- Guest relations
- Employee schedule management
- Point of sale systems
- Inventory management
- Staff leadership
- Venue coordination
- Detail orientation
- Banquet setup
- Cocktail list development
Certification
- ServSafe Food Handler's Certification
- RBS Certification
Timeline
Bartender
The Mountain Winery
05.2025 - Current
Restaurant Floor Manager
Sp2 Communal Bar + Restaurant
06.2021 - 04.2025
Events Manager
Sp2 Communal Bar + Restaurant
06.2021 - 04.2025
Server
Sp2 Communal Bar + Restaurant
07.2013 - 06.2021
Associate of Science - Early Childhood Education
San Jose City College