Summary
Overview
Work History
Skills
References
Timeline
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Lauren Vissey

Cornwall,Canada

Summary

Focused Key Holder committed to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to projects. Supports and prepares team to balance guest experience with necessary operational tasks.

Overview

5
5
years of professional experience

Work History

Retail Keyholder

Pet Valu Holdings LTD.
Charlottetown, Prince Edward Island
12.2022 - Current
  • Trained new staff on operational procedures and customer service standards.
  • Organized merchandise displays to enhance visual appeal and accessibility.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Counted and balanced registers.

Customer Service Representative

Indigo
Charlottetown, PEI
09.2021 - 01.2022
  • Educated customers on special pricing opportunities and company offerings.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Provided outstanding service to new and long-standing customers, paving way for future business opportunities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Assessed customer needs and upsold products and services to maximize sales.

Barista

Starbucks Coffee Company
Charlottetown, PE
09.2020 - 09.2021
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Described menu items to customers and suggested products based on stated preferences.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Delivered legendary customer service through real life connections, and addressing customer concerns
  • Worked as a Play Caller- planning and maintaining daily store operations and coaching behaviors for success while working closely with store leadership.
  • Passed state inspections by following health, safety and sanitation guidelines.

Skills

  • Superb customer service
  • Conflict mediation
  • Work independently as well as in a team
  • Problem-solving abilities
  • High-energy attitude
  • Goal oriented
  • Multi-tasking

References

References available upon request.

Timeline

Retail Keyholder

Pet Valu Holdings LTD.
12.2022 - Current

Customer Service Representative

Indigo
09.2021 - 01.2022

Barista

Starbucks Coffee Company
09.2020 - 09.2021

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Lauren Vissey