Lauren Vanderheyden
Edmonton,Alberta
Summary
A friendly, energetic, and reliable team member committed to delivering exceptional customer service and ensuring every guest feels welcomed and valued. Thrives in fast-paced environments, learns quickly, and maintains high standards of professionalism. Available for hostess or server positions from April to September.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Bens Deli
Edmonton, Alberta
10.2024 - 12.2025
- Greeted customers and provided friendly customer service.
- Processed customer transactions efficiently and accurately at the register.
- Maintained a clean and organized checkout area for customer convenience.
- Handled cash, credit, and debit transactions following company procedures.
- Collaborated with team members to ensure smooth service during peak hours.
- Fulfilled food and coffee orders for customers in the café.
- Trained new cashiers on register operations and customer service best practices.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Complied with all health and safety regulations while performing job duties.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
English Teacher Volunteer
International Language Program
Dominican Republic
01.2025 - 05.2025
- Developed engaging lesson plans for diverse student groups.
- Collaborated with fellow teachers to share best practices and resources.
- Adapted instructional methods to meet individual student needs and learning styles.
- Planned interactive games that helped reinforce concepts taught in class.
Barista
Higher Ground Coffee Shop
Edmonton, AB
01.2019 - 09.2024
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of the coffee shop environment.
- Operated espresso machines and coffee brewing equipment efficiently.
- Managed cash register transactions and processed customer payments accurately.
- Provided training and support to new baristas on best practices and techniques.
Education
Kinesiology
Trinity Western University
Langley04-2029
High School Diploma -
Edmonton Christian High School
Edmonton, AB06-2024
Skills
- Customer service excellence
- Effective communication
- POS operation
- Professional demeanor
- Multitasking and organization
- Patience and composure
- Attention to detail
Languages
Spanish
Limited
References
References available upon request.
Timeline
English Teacher Volunteer
International Language Program
01.2025 - 05.2025
Customer Service Cashier
Bens Deli
10.2024 - 12.2025
Barista
Higher Ground Coffee Shop
01.2019 - 09.2024
Kinesiology
Trinity Western University
High School Diploma -
Edmonton Christian High School