Lauren Nugent
Campbellford,ON
Overview
25
25
years of professional experience
Work History
Office Administrative Assistant
Trent Hills Family Health Team
01.2010 - Current
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Built and maintained excellent patient relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Provided Clerical support to company employees by copying, faxing, and filing documents.
- On-Call schedule assistant for Doctors, Nurse Practitioners, Nurses and Administration staff.
- Mental Health Department Receptionist.
- Switchboard Operator.
Cashier
Sharpe's Food Market
01.2023 - Current
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in-store.
- Performed bank deposits and supervised employees.
Team Co-ordinator
Hanon Systems
01.1999 - 01.2010
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
- Operated various machines used in production processes.
- Championed company culture/values ensuring team's adherence to organizational guidelines/standards while maintaining high levels of morale.
- Collaborated with management team to meet organizational and departmental goals.
- Communicated assigned responsibilities to each group member to delegate tasks. Delivered high-quality service by responding quickly to client issues and addressing quality concerns successfully.
- Determined opportunities to streamline current processes and provided direction to team. Verified adequate and proper training for technicians on how to safely use processing equipment.
- Interacted consistently with Team Coordinators across multiple Summary Skills Experience departments to keep product changeovers completed on time and with minimal redundancy
Education
Associate of Applied Science - Medical Office Administration
Loyalist College of Applied Arts And Technology
Belleville, ON01.2010
Associate of Science - Environmental Technologist
Loyalist College
Belleville, ON06.1999
Skills
- Reliable and Responsible
- Records Maintenance
- Training and mentoring
- Creative Thinking
- Time management skills
- Bank Deposits
- Staff Training
- Medical Charting
- Computer Skills
- Positive Attitude
- Office Coordination
- Organization and Time Management
- Data Entry
- Schedule Management
- Healthcare compliance
- Attention to Detail
- Medical Office Software
- Managing patient records
Timeline
Cashier
Sharpe's Food Market
01.2023 - Current
Office Administrative Assistant
Trent Hills Family Health Team
01.2010 - Current
Team Co-ordinator
Hanon Systems
01.1999 - 01.2010
Associate of Applied Science - Medical Office Administration
Loyalist College of Applied Arts And Technology
Associate of Science - Environmental Technologist
Loyalist College
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