Lauren Marta
Merced
Summary
Results-oriented professional with expertise in staff training and problem-solving to enhance customer experiences. Skilled in managing inventory and optimizing operations to improve efficiency and revenue. Proven ability to foster a collaborative team culture while delivering exceptional service in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager and Director
Hope Coffee
Atwater
11.2025 - Current
- Oversaw daily operations to ensure efficient coffee preparation and service.
- Trained staff on customer service standards and coffee brewing techniques.
- Managed inventory levels, ordering supplies as needed for smooth operations.
- Developed and implemented training programs for new employees and baristas.
- Enforced health and safety regulations to maintain a clean workspace.
- Facilitated team meetings to discuss operational improvements and customer feedback.
- Collaborated with marketing to promote seasonal drinks and special events.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Created ministry plan and created outreach opportunities with the community and partnered with small business owners
- Designed logos and created a brand and feel of the brand and store
Barista/Customer Service/Cashier
Starbucks
Merced
03.2024 - 12.2024
- Provided outstanding customer service in fast-paced environment as barista.
- Executed cashier duties with precision, handling cash transactions responsibly.
- Crafted beverages according to established recipes, ensuring consistency and quality.
- Maintained cleanliness and organization of the work area and equipment.
- Provided exceptional customer service during busy peak hours.
- Collaborated with team members to ensure efficient workflow during shifts.
- Educated customers on menu offerings and beverage options available.
- Achieved sales goals and worked well in a goal-driven environment
Receptionist/Customer Service/Cash Register/Stock
Drybar
Irvine
06.2022 - 09.2022
- Functioned as head receptionist, organizing schedules and warmly welcoming customers
- Handled incoming phone calls efficiently and forwarded inquiries to suitable staff members.
- Maintained cleanliness and organization in the reception area and waiting room.
- Managed scheduling for appointments and coordinated staff availability effectively.
- Greeted clients warmly and ensured a welcoming atmosphere at all times.
- Resolved product questions and showcased comprehensive product knowledge to clients.
- Processed payments accurately and handled cash register transactions efficiently.
- Collaborated with stylists to streamline client check-in and check-out processes.
- Ensured cleanliness of front desk and upheld salon hygiene standards.
Customer Service/Cashier/Inventory/Floor Modeling
Nordstrom
Mission Viejo
11.2021 - 03.2022
- Delivered outstanding customer service while efficiently handling inquiries and complaints.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty to the brand.
- Guided customers in selecting appropriate clothing sizes, improving fitting accuracy and customer satisfaction.
- Administered cash register duties, maintaining accuracy in daily financial reports.
- Surpassed sales targets by aligning with customer needs across various departments.
- Executed floor modeling strategies to optimize store layout, enhancing shopping flow and customer experience.
- Analyzed promotional activities to refine sales strategies, increasing customer engagement and driving sales.
Customer Service/Cashier/Stock/Inventory
Pink/Victoria’s Secret
11.2020 - 02.2021
- Executed stock shifts to enhance inventory accuracy and refresh floor models.
- Resolved customer complaints in a professional manner.
- Collected credit card and cash payments to complete transactions for customer orders.
- surpassed credit card acquisition targets
- Served as head greeter and customer service expert, delivering product knowledge and addressing inquiries.
- regarded as sizing expert, assisted customers with best-fit recommendations
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Customer Service/Sales Representative
Boot Barn
Escondido
11.2019 - 02.2020
- Suggested additional products or services that may benefit the customer's needs.
- Assisted customers in selecting merchandise and provided product knowledge.
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints with empathy and professionalism.
- Maintained store appearance through organized displays and inventory management.
- Collaborated with team members to ensure a positive shopping experience.
- Educated customers on promotions and loyalty programs to enhance engagement.
- Handled returns and exchanges following store policies and procedures.
- Operated cash registers and managed transactions efficiently.
Bowlista/Cashier/Customer Service
Everbowl
Rancho Santa Margarita/San Elijo
06.2019 - 09.2019
- prepared smoothies and bowls
- established customer connections while enhancing food offerings
- Retained recipes and executed customer orders
- Assisted customers in selecting menu items and answering inquiries.
- Provided excellent customer service to enhance guest experience.
- Handled cash register operations and balanced cash drawer at shift end.
- Collaborated with team to ensure timely service during peak hours.
- Educated guests on nutritional benefits of menu offerings.
Sales Associate/Cashier/Customer Service
Quiksilver/Boardriders
Irvine
06.2018 - 12.2018
- Greeted customers and delivered personalized service to enhance shopping experience.
- Assisted customers in selecting products and provided tailored recommendations.
- Processed transactions efficiently using point-of-sale systems.
- Oversaw cash register functions and processed customer transactions accurately.
- Addressed customer inquiries and swiftly resolved issues with professionalism.
- Educated customers on product features and brand values.
- Maintained store displays to ensure appealing product presentation.
- Managed inventory through efficient restocking and organized merchandise for optimal accessibility.
Education
Bachelor of Science - Business Marketing
University of Arizona
Tucson, AZ07-2028
High School Diploma -
Mission Viejo High School
Mission Viejo, CA06-2018
Some College (No Degree) - Business
Cal State San Marcos
San Marcos, CASkills
Sales leadership
Strategic marketing
Operational management
Supply chain oversight
Data analysis
Sales strategies
Brand strategy
Training and coaching
Staff training and development
Effective organizational skills
Effective multitasking
Time efficiency skills
Innovative problem solver
Critical thinker
Creative thinker
Detail-oriented
Team building
Tailored customer support
Active and empathetic listener
Certification
- Manager food handlers card
Timeline
Manager and Director
Hope Coffee
11.2025 - Current
Barista/Customer Service/Cashier
Starbucks
03.2024 - 12.2024
Receptionist/Customer Service/Cash Register/Stock
Drybar
06.2022 - 09.2022
Customer Service/Cashier/Inventory/Floor Modeling
Nordstrom
11.2021 - 03.2022
Customer Service/Cashier/Stock/Inventory
Pink/Victoria’s Secret
11.2020 - 02.2021
Customer Service/Sales Representative
Boot Barn
11.2019 - 02.2020
Bowlista/Cashier/Customer Service
Everbowl
06.2019 - 09.2019
Sales Associate/Cashier/Customer Service
Quiksilver/Boardriders
06.2018 - 12.2018
Bachelor of Science - Business Marketing
University of Arizona
High School Diploma -
Mission Viejo High School
Some College (No Degree) - Business
Cal State San Marcos