Lauren Toner
St. Catharines,Canada
Summary
Customer-focused hospitality professional with a diverse background in food and beverage service, retail sales, and guest engagement. Demonstrated expertise in delivering exceptional service across restaurants, events, and retail environments. Proven ability to thrive in fast-paced situations and multitask effectively. Experienced in handling transactions, upselling products, and creating memorable customer experiences. Certified in Smart Serve and Food Handler. Dedicated to responsible alcohol service and maintaining a welcoming atmosphere. Excited to leverage skills in a dynamic winery setting to provide outstanding hospitality and elevate guest satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant Coach (Volunteer)
Brock Jr Badgers Hockey
06.2024 - Current
- Designed and implemented practice plans tailored to individual and team development goals
- Mentored young athletes, fostering discipline, teamwork, and effective communication
- Collaborated with parents, athletes, and league officials to create a positive, inclusive environment
Golf Town
01.2024 - Current
- Processed sales transactions accurately and efficiently using point-of-sale (POS) systems
- Delivered exceptional customer service by resolving inquiries, handling returns, and providing product recommendations
- Supported inventory management by monitoring stock levels and assisting with restocking
- Collaborated with team members to maintain a clean, welcoming shopping environment
Server/Beverage Cart Attendant
Royal Niagara Golf Club
04.2024 - 10.2024
- Provided expert recommendations on wine and beverage selections to enhance guest experiences.
- Assisted in food and wine pairings while ensuring high-quality service and presentation.
- Maintained responsible alcohol service, ensuring compliance with Smart Serve regulations.
- Created a welcoming and engaging environment, encouraging sales through exceptional customer interactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lead Camp Counselor
Ridley College
06.2021 - 08.2023
- Developed and implemented weekly agendas and activity plans tailored to diverse camper needs
- Supervised and mentored junior counsellors, providing clear direction and resolving conflicts to ensure smooth operations
- Interacted with parents to provide updates, address concerns, and build trust in the program's value
- Documented and reported safety issues, implemented corrective actions, and ensured compliance with safety protocols
- Created a welcoming and inclusive environment, fostering teamwork and personal growth among campers and staff
Education
Business Administration -
University of New Brunswick
Business Administration -
Brock University
04.2027
High School -
Ridley College
06.2023
Skills
- Smart Serve
- Food Handlers Certification
- Customer service
- Time management
- Communication skills
- Leadership
- Guest services
- Strong Listener
- Problem-Solving
- Adaptability
- Multitasking
- Attention to Detail
- CPR/AED Certification
Timeline
Assistant Coach (Volunteer)
Brock Jr Badgers Hockey
06.2024 - Current
Server/Beverage Cart Attendant
Royal Niagara Golf Club
04.2024 - 10.2024
Golf Town
01.2024 - Current
Lead Camp Counselor
Ridley College
06.2021 - 08.2023
High School -
Ridley College
Business Administration -
University of New Brunswick
Business Administration -
Brock University
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