LAUREN TELLEZ
Santa Clarita
Summary
Dedicated professional with demonstrated strengths in customer service, time management and team collaboration. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Astek Wallcoverings
09.2024 - Current
- Resolved customer inquiries efficiently through multiple channels, ensuring high satisfaction rates.
- Managed escalated customer issues with a focus on resolution and retention strategies.
- Collaborated with cross-functional teams to streamline processes and improve customer experience.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales and Service Associate
Chase Bank
01.2005 - 01.2013
- Managed customers' checking, savings and investment accounts with knowledgeable strategies.
- Collaborated with team members to achieve branch sales goals and increase overall profitability.
- Assisted customers with opening and managing multiple types of accounts.
- Provided exceptional customer service by promptly addressing concerns and resolving issues.
- Conducted regular audits of cash drawers, vaults, and other monetary instruments to ensure accurate record-keeping.
- Performed routine branch operations, including teller transactions, account maintenance, and wire transfers.
- Maintained high level of confidentiality when handling sensitive customer information.
- Responded to member inquiries, assisting members to make most effective use of service offerings.
- Delivered five-star member experience through personable inbound and outbound phone calls, digital channels and other forms of member contact.
- Processed payment transactions and kept accurate records.
- Referred complex issues to management for resolution.
- Performed routine maintenance on ATM machines to ensure optimal functionality for members.
- Developed and maintained knowledge base of evolving products and services to enhance member services.
- Resolved member complaints professionally and efficiently.
- Boosted member retention and loyalty through superior service delivery.
- Conferred with customers by telephone or in-person to provide information about products or services.
- Updated records with details of customer interactions and transactions.
- Documented all call information according to standard operating policies and procedures.
Education
Associate in Science (A.S.) - Sonography
High Desert Medical School
Lancaster, CA11.2023
Skills
- Exceptional communication
- Customer Service
- Problem Solving
- Issue Resolution
- Telephone Etiquette
- Client Education
- Member retention
- Multitasking
- Product Knowledge
LANGUAGE
English
Fluent
Timeline
Customer Service Representative
Astek Wallcoverings
09.2024 - Current
Sales and Service Associate
Chase Bank
01.2005 - 01.2013
Associate in Science (A.S.) - Sonography
High Desert Medical School
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