Lauren Sweeny
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
14
14
years of professional experience
Work History
Performing Artist
Self Employed
09.2018 - Current
- Utilized constructive criticism from peers as an opportunity for growth by refining skills accordingly, elevating overall performance quality.
- Performed at high-profile events, raising funds for charitable causes and promoting local talent.
- Built strong relationships with directors and production staff, fostering trust and creating a positive working environment on set or stage.
- Entertained guests with variety of skills and personalized approaches based on venue and type of event.
- Followed strict safety procedures when performing dangerous routines.
Concierge
Southwest Properties
06.2022 - 11.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Store Manager
T. Kettle
11.2020 - 06.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Housekeeping Supervisor
Prince George Hotel
03.2016 - 11.2020
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Supervisor
Tim Hortons
09.2010 - 04.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
Fire Arts & Safety Certificate - Circus Arts
GardeFeu
Montreal, QC04-2023
First Aid -
Saint John Ambulance
Halifax, NS02-2023
Sexual Assault Triage And Counseling - Harm Reduction And Safety
University of Calgary
Online02-2022
High School Diploma -
Prince Andrew High
Dartmouth, NS07-2013
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Excellent Multitasking
- Time Management
- Attention to Detail
Languages
English
Native or Bilingual
Timeline
Concierge
Southwest Properties
06.2022 - 11.2023
Store Manager
T. Kettle
11.2020 - 06.2022
Performing Artist
Self Employed
09.2018 - Current
Housekeeping Supervisor
Prince George Hotel
03.2016 - 11.2020
Supervisor
Tim Hortons
09.2010 - 04.2015
Fire Arts & Safety Certificate - Circus Arts
GardeFeu
First Aid -
Saint John Ambulance
Sexual Assault Triage And Counseling - Harm Reduction And Safety
University of Calgary
High School Diploma -
Prince Andrew High
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