Summary
Overview
Work History
Education
Skills
Certification
Custom
Custom
Languages
Timeline
Generic

Lauren Swain

Aurora,ON

Summary

Friendly and detail-oriented individual with experience in customer service and supervision, seeking a receptionist position at Paws in the Bath. Eager to contribute excellent communication skills and passion for animals to provide exceptional service to both clients and their furry companions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cashier and Merchandiser

Shoppers Drug Mart
01.2024 - Current
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Processed refunds and exchanges in accordance with company policy.
  • Stocked, tagged and displayed merchandise as required.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Welcomed customers and helped determine their needs.

Part-time Bartender

Richmond Hill Curling Club
10.2019 - 03.2020
  • Prepared and served beverages to patrons, managed cash transactions, maintained cleanliness and sanitation standards, responsible for closing procedures

Part-time Employee

Real Canadian Superstore
04.2018 - 10.2019
  • Performed cashier duties, assisted with tobacco and lottery sales, trained new employees, participated in conflict resolution

Part-time Employee

Cappuccino Bakery
06.2017 - 08.2017
  • Assisted with food preparation and baking, worked collaboratively with kitchen team, maintained clean and organized workspaces.

Education

Ontario Secondary School Diploma -

St. Maximilian Kolbe Catholic High School
Aurora, ON
01.2017

Skills

  • Proficient in multitasking and completing tasks with precision
  • Excellent communication skills, able to interact warmly and effectively with both clients and colleagues
  • Hardworking and committed to delivering top-notch service in fast-paced environment
  • Experience in customer service and supervisory roles
  • Knowledgeable about pet care and grooming procedures
  • Cash handling and management
  • Customer inquiries
  • Reliability and punctuality
  • POS Systems
  • Till Counting

Certification

  • WHIMIS, 2023
  • Food Handler's Certification, 2023
  • Smart Serve Certification, 2023
  • Health and Safety Certification, 2017

Custom

  • Cappuccino Bakery, Nobleton, Apprentice, 04/01/17, 06/01/17, Assisted the head baker in pastry-making and cake decoration., Gained hands-on experience in a bakery setting, learning essential skills.
  • Simply Yummy Bakery, Aurora, Co-op Student, 02/01/16, 06/01/16, Supported pastry and cake decoration tasks with minimal supervision., Contributed to prep work and maintained cleanliness in the bakery.

Custom

References available upon request

Languages

English
Full Professional

Timeline

Cashier and Merchandiser

Shoppers Drug Mart
01.2024 - Current

Part-time Bartender

Richmond Hill Curling Club
10.2019 - 03.2020

Part-time Employee

Real Canadian Superstore
04.2018 - 10.2019

Part-time Employee

Cappuccino Bakery
06.2017 - 08.2017

Ontario Secondary School Diploma -

St. Maximilian Kolbe Catholic High School

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Lauren Swain