Lauren Spivak
New Hamburg
Summary
Diligent, with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
7
7
years of professional experience
Work History
Receptionist
New Hamburg Veterinary Clinic
05.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
Customer Experience Associate
TD Canada Trust
01.2023 - 04.2023
- Looked for additional ways to expand products to customers by upselling new products and services.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Asked customers questions to determine, verify and solve common problems.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Cashier
Microplay
04.2022 - 12.2022
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Team Leader
Mcdonalds
11.2018 - 04.2022
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Fostered a positive work environment, leading to higher employee retention rates.
- Monitored food quality throughout the production process, resulting in consistent flavor profiles and customer satisfaction.
- Communicated and maintained team member safety and security standards and emphasized food safety.
- Enhanced customer satisfaction by ensuring high-quality food preparation and presentation.
- Streamlined kitchen operations for increased efficiency and reduced waste.
- Oversaw daily food service operations, maintaining an organized and efficient kitchen.
Education
Administrations Assistant
Conestoga College Online
Kitchener12.2021
High School Diploma -
Waterloo Oxford District Secondary School
Wilmot06.2021
Skills
- Multi-Tasking
- Working in fast-paced environment
- Always willing to learn
- Customer Service Oriented
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Greeting and seating clients
- Office administration
- Multi-line telephone operation
Languages
English
Native or Bilingual
Interests
- Baking
- Music
- Interior Design
- Photography
- Watching Movies and TV Shows
- Video Gaming
- Strategy Games
- Historical Exploration
- Fashion and Style
Timeline
Receptionist
New Hamburg Veterinary Clinic
05.2023 - Current
Customer Experience Associate
TD Canada Trust
01.2023 - 04.2023
Cashier
Microplay
04.2022 - 12.2022
Team Leader
Mcdonalds
11.2018 - 04.2022
Administrations Assistant
Conestoga College Online
High School Diploma -
Waterloo Oxford District Secondary School
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