Lauren Spada
Niagara Falls,ON
Summary
Enthusiastic and driven individual with over 5 years of experience in delivering exceptional customer service. Proven ability to thrive in high-pressure environments while effectively engaging in diverse cultures. Committed to fostering positive relationships and enhancing customer experiences. Possesses strong decision making skills, both as a team member and in leadership roles. Eager to embrace the challenges and rewards of the aviation industry and delivering memorable journeys for every passenger.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Real Estate Assistant
D. W. Howard Realty
09.2020 - Current
- Managed client communications through email, phone, and in-person interactions. Additionally, engage in advertising efforts and stay current with open house events, price adjustments and sold properties. Collaborating with our team while also working independently.
Horse Trainer
Horse Racing Ontario
04.2016 - 10.2025
- Oversaw the management of my own clients, employees, and equine athletes. Led my team to achieve significant success over the years, resulting in outstanding outcomes. Acquired skills to effectively manage and work extended hours seven days a week throughout the 10 month season.
Receptionist/UCP Care
Garrison Place Retirement Home
09.2020 - 04.2023
- Delivered front desk customer service to residents and guests. Handled administrative duties, including managing paperwork, responding to phone calls and emails, and addressing various issues within the residence. Served as a UCP caregiver, providing door-to-door medication delivery, treating minor injuries, and assisting residents with daily personal care tasks.
Education
High School Diploma -
Greater Fort Erie Secondary
Fort Erie, Ontario06.2020
Skills
- Customer service
- Teamwork and collaboration
- Attention to detail
- Multitasking and organization
- Conflict management
- English native
- Decision-making
- Phone and email etiquette
- Problem-solving
- Strong work ethic
- First aid
Certification
- Marine First Aid & CPR/AED , Canadian Red Cross - 12/2025
- Professional Dedication to COPE, Province of Ontario - 09/2025
Timeline
Real Estate Assistant
D. W. Howard Realty
09.2020 - Current
Receptionist/UCP Care
Garrison Place Retirement Home
09.2020 - 04.2023
Horse Trainer
Horse Racing Ontario
04.2016 - 10.2025
High School Diploma -
Greater Fort Erie Secondary