Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Smith

Bowmanville,Ontario

Summary

I'm a motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

7
7
years of professional experience

Work History

Barber

Starks Barber Company
08.2022 - Current
  • Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
  • Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
  • Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left the salon feeling satisfied with their experience.
  • Stayed up-to-date with current trends in men''s grooming by participating in industry events, conferences, and training sessions.
  • Resolved guest complaints about service or style.
  • Managed complex appointment schedule for high-volume client base.
  • Distributed business cards outside of salon to generate new business.
  • Built strong relationships with clients, encouraging repeat visits and word-of-mouth referrals.
  • Developed loyal customer base through exceptional service and attention to detail in every cut and shave.

Hairstylist

First Choice Hair Cutters
06.2019 - 08.2020
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Completed wet styling, thermal styling, permanent waving and hair relaxing services.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Designed individualized plans to assist customers in healing damaged or dry hair.
  • Permed, relaxed and bleached hair for customers daily.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Processed payments, entering sales in register for prompt customer service.
  • Counted and documented opening and closing cash amounts daily.
  • Determined appropriate hair treatments based on conditions and textures.
  • Educated customers on products to maximize benefits.
  • Resolved guest complaints about service or style.
  • Organized sales area and work station to showcase products and boost sales.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.

Salon Assistant

L'Attitudes Salon & Spa
08.2017 - 02.2018
  • Supported reception desk as needed, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Followed through with unboxing inventory and restocking shelves while making sure orders were completed
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Oversaw the upkeep of the entire facility and notified maintenance for service repairs


Education

Cosmetology Education

Career School of Hairstyling
Oshawa, Ontario
01.2018

High School Diploma -

All Saints Catholic Secondary School
Whitby, Ontario
06.2016

Skills

    I am incredibly self motivated and through working in a salon I have developed strong communication skills not only with customers but with my team I have strong organizational skills and I know exactly what it takes to work well with others to get the task done I have extensive experience answering phones, dealing with POS systems and setting up appointments

Timeline

Barber

Starks Barber Company
08.2022 - Current

Hairstylist

First Choice Hair Cutters
06.2019 - 08.2020

Salon Assistant

L'Attitudes Salon & Spa
08.2017 - 02.2018

Cosmetology Education

Career School of Hairstyling

High School Diploma -

All Saints Catholic Secondary School

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Lauren Smith