Lauren Schnarr
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Client Services and Implementation Specialist
Traliant
05.2022 - 03.2024
- Managed a portfolio of over 70 clients and lead implementation of contract-purchased software
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
- Enhanced customer satisfaction with timely resolution of issues during project implementations.
- Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
- Contributed to the continuous improvement of implementation processes through regular feedback sessions and lessons learned discussions.
- Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
- Conducted detailed requirements analysis for each project, creating customized solutions based on client needs.
- Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.
- Assisted account executives with strengthening client relationships through targeted solutions.
Workflow Coordinator
Bell Canada
08.2021 - 05.2022
- Scheduled production timelines and project milestones to foster quality and client satisfaction.
- Communicated with team members to enforce deadlines and quality standards.
- Coordinated with clients and vendors to determine project scope and define timelines for completion.
- Monitored project plans and challenges and proactively resolved obstacles.
- Maintained comprehensive documentation of workflows, policies, procedures, ensuring easy access for all team members during audits or training sessions.
- Enhanced team productivity by assigning tasks based on individual strengths and monitoring progress.
- Coordinated with IT department to address technical issues affecting workflow systems or software applications quickly.
Office Administrator
Gateman Milloy
04.2018 - 01.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Client Specialist
Pandora
04.2017 - 04.2018
- Developed strong relationships with key clients, resulting in increased revenue and repeat business.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Consistently exceeded performance targets by proactively identifying opportunities for upselling or cross-selling products to existing clients.
Education
Bachelor of Public Relations -
Conestoga College
04.2021
Skills
- Issue Resolution
- Client training
- Telephone and email etiquette
- Software Implementation
- Project Management
- Client management
- Customer Service
- Microsoft Windows and Office
- Interpersonal Skills
- Creative Issue Resolution
Timeline
Client Services and Implementation Specialist
Traliant
05.2022 - 03.2024
Workflow Coordinator
Bell Canada
08.2021 - 05.2022
Office Administrator
Gateman Milloy
04.2018 - 01.2021
Client Specialist
Pandora
04.2017 - 04.2018
Bachelor of Public Relations -
Conestoga College
Similar Profiles
Ben De LeonBen De Leon
Client Services - Implementation at TraliantClient Services - Implementation at Traliant
Brenton DaviauBrenton Daviau
E-Learning Developer at TraliantE-Learning Developer at Traliant
Merritt ConnellMerritt Connell
Sales Executive- Enterprise Clients at Traliant Operating LLCSales Executive- Enterprise Clients at Traliant Operating LLC
Tony DesjarlaisTony Desjarlais
Sr. Software Implementation/Client Services Specialist at FinastraSr. Software Implementation/Client Services Specialist at Finastra
Lynn CollinsLynn Collins
Product Manager/Senior Client Services Rep./Implementation & Training Specialist at Cardinal Tracking, Inc.Product Manager/Senior Client Services Rep./Implementation & Training Specialist at Cardinal Tracking, Inc.