Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Lauren Sawatzky

Surrey,BC

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Always able to handle stressful situations calmly and affectively no matter the hour.

Overview

10
10
years of professional experience

Work History

Head Dispatcher

Active Safety Management
08.2021 - Current
  • Streamlined communication processes by implementing centralized dispatch system for enhanced efficiency and response times.
  • Improved customer satisfaction by providing timely and accurate information to felid staff and clients.
  • Reduced operational costs through efficient route planning, optimizing travel time and fuel consumption.
  • Promoted positive work environment that fostered teamwork, collaboration, and open communication among staff members.
  • Coordinated with multiple departments for smooth operations, ensuring all dispatches were handled promptly and effectively.
  • Managed scheduling of service calls, prioritizing urgent requests and maintaining optimal utilization of resources 24/7.

Dispatcher

Pacific Coast Distribution Ltd
02.2019 - 01.2021
  • Oversee and optimize all dispatch operations of City Drivers
  • Scope of responsibilities includes: Timesheet management, dispatch of 7 drivers and communication between customers and drivers
  • Coordinate and manage same day pickup and deliveries via phone and email
  • Completed all computer system orders of pickups and deliveries using Truckmate systems
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Successfully avoided time delivery delays by carefully planning best routes
  • Generated bills of lading and delivery receipts, while maintaining records of all transactions and deliveries.

Service coordinator

M & T Air Conditioning
07.2017 - 01.2019
  • Oversee and optimize all administrative operations
  • Scope of responsibilities includes: Timesheet management, dispatch 10 field technicians and communication between customers and technicians
  • Coordinate and manage up to 45 service calls via phone and email daily
  • Initiate customer invoices and regulate billing for accounts payable
  • Draft and finalize quotes, contracts and maintenance agreements
  • Organize and submit purchase orders for equipment and tools for designated technicians.
  • Streamlined service coordination processes for improved team productivity and response times

Administrative assistant

Julian Tile
06.2016 - 07.2017
  • Oversee and optimize all administrative operations
  • Scope of responsibilities includes: Answer multi-line phone system, Organized invoices and filing systems
  • Manage, organize and replenish office supplies
  • Communicate with customers by answering multi-line phone system
  • Prepare invoices and match customer payment for accounts receivable
  • Organize and create filing system for customer and suppliers invoices.

Dispatcher

Telecon Inc
07.2014 - 06.2016
  • Handle and optimize all administrative operations
  • Scope of responsibilities includes: Dispatching and scheduling over 130 technicians
  • Communicate directly with TELUS to coordinate operations and acquire more business to increase revenue for company
  • Schedule and dispatch technicians according to skill level
  • Communicate with TELUS to procure more jobs each day for increased revenue for company
  • Manage daily reports and spreadsheets for management.

Education

Hair Art Academy
White Rock, BC

Langley Secondary School
Langley, BC

Skills

  • Timesheet and payroll prep (3 years)
  • Emergency Response 24/7
  • Staff Training
  • Excellent communication skills (10 years)
  • Drafting contracts and agreements (3 year)
  • High level interpersonal skills
  • Office Administration and Customer service (10 years)
  • Positive Teamwork and Collaboration (10 years)
  • Microsoft office, simply accounting, Field one
  • Demonstrates strong problem solving skills
  • Dispatching (10 years)
  • Customer Service (10 years)

Accomplishments

    Core Value Award, For meeting, demonstrating and exceeding Active Safety Management’s core values of being professional, walking the talk, investing in people, going above and beyond, positive player.

Languages

English
Native or Bilingual

Timeline

Head Dispatcher

Active Safety Management
08.2021 - Current

Dispatcher

Pacific Coast Distribution Ltd
02.2019 - 01.2021

Service coordinator

M & T Air Conditioning
07.2017 - 01.2019

Administrative assistant

Julian Tile
06.2016 - 07.2017

Dispatcher

Telecon Inc
07.2014 - 06.2016

Hair Art Academy

Langley Secondary School

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Lauren Sawatzky