Lauren Rowan
Vancouver,BC
Summary
As a recent graduate with a Bachelor of Science degree in Genetics and Cell Biology, I am seeking opportunities to grow and develop my skills in my chosen field. With a strong attention to detail and a creative approach to problem-solving, I am eager to make a positive impact in a dynamic and collaborative team environment. I currently work as a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I work to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Client Services Administrator
Haywood Securities Inc
09.2021 - Current
- - Answer phone calls, schedule meetings, and assist visitors
- Handle incoming mail and documents, both physical and electronic
- Organize and maintain files, databases, and project folders
- Manage calendars, appointments, and event scheduling
- Provide customer service to clients, employees, and visitors
- Edit and proofread documents, including business correspondence
- Process expense reports and ensure compliance with policies
- Maintain records and databases with a focus on accuracy and confidentiality
- Enforce office procedures and uphold company policies
- Prioritize tasks, meet deadlines, and handle multiple projects
- Ensure strict confidentiality of sensitive information
- Train and mentor team members for productivity and customer service excellence
- Follow up with customers to maintain high service standards.
Kitchen Co-worker
Ikea Ballymun
02.2015 - 06.2021
- Consistently demonstrated the capability to work well under pressure
- Maintained a high level of food safety
- Assisted with inputting rosters into the scheduling system
- Developed effective communication with the kitchen team members
- Became a reliable and approachable member of the department.
Pharmacy Assistant
McCabe's Finglas
04.2013 - 01.2014
- - Shadowed and assisted the pharmacist in daily tasks
- Provided one-on-one customer support
- Conducted stocktaking and cashier duties
- Ensured a safe and clean work environment
- Greeted and assisted customers with friendly expertise
- Maintained cleanliness and organization at the pharmacy counter
- Received and stored supplies accurately
- Handled phone inquiries and provided order information
- Prepared and labeled prescriptions accurately
- Managed documentation for insurance and store records
- Operated the cash register and performed front counter duties
- Organized and maintained confidential client profiles.
Education
Bachelor of Science - Genetics And Cell Biology
Dublin City University
Dublin, IrelandPre-University -
Colaiste Ide College of Further Education
Finglas, DublinFETAC Course Completion -
St. Michael's Holy Faith
Skills
**Laboratory Skills:**
- Attention to Detail
- pH Measurement
- Pipetting
- Weighing
- Sterile Techniques
- Lab Safety
- Bioanalysis
- Data Analysis
**Laboratory Techniques:**
- Data Analysis and Recording
- Sample Collection and Preparation
- Equipment Maintenance and Calibration
- Microscopy
- Cell Culture
- ELISA
- Western Blot
**Computer Proficiency:**
- R Studio
- PUTTY
- Snap Gene
**Administrative Skills:**
- Clerical Support
- Team Collaboration
- Customer Service
- Data Entry
- Inventory Management
- Compliance Adherence
- Scheduling
Timeline
Client Services Administrator
Haywood Securities Inc
09.2021 - Current
Kitchen Co-worker
Ikea Ballymun
02.2015 - 06.2021
Pharmacy Assistant
McCabe's Finglas
04.2013 - 01.2014
Bachelor of Science - Genetics And Cell Biology
Dublin City University
Pre-University -
Colaiste Ide College of Further Education
FETAC Course Completion -
St. Michael's Holy Faith
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