Lauren Rogers
Redondo Beach
Summary
Motivated and detail-oriented customer service professional seeking a Customer Service Representative position to leverage strong administrative and communication skills in a fast-paced healthcare environment. Eager to contribute to efficient front-office operations and patient satisfaction.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Sterile Processing Technician Course
Southern California Regional Occupational Center
02.2025 - 06.2025
- How to handle and dispose of sharps, biohazards and other hazardous materials in accordance with established protocols.
- Learned regulatory guidelines during decontamination processes, mitigating risks associated with improper handling of biohazardous materials.
- How to Maintain clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- How to Inspect sterile package integrity prior to distribution.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- How to maintain accurate inventory records of sterile supplies and equipment to ensure availability.
Relationship Banker
Bank of America
05.2017 - 05.2024
- Accurately and efficiently process transactions, when opening accounts, customer deposits, cash transactions and safety deposit box
- Create a connection and develop rapport with customers to provide outstanding, personalized service
- Surpass sales targets by recommending tailored financial products and services that best fit customer profiles.
- Follow established policies, procedures and guidelines to protect both our customers and Bank of America
- Build, develop and maintain partnerships with teammates and specialists to maximize sales goals and serve customers with value
- Educate customers in the use of digital banking tools, enhancing their understanding and comfort with technology-driven services.
- Identify solutions for new and existing clients based on their needs
- Proactively follow up on client inquiries and needs, offering solutions that enhance their banking experience.
Barista
Coffee Bean & Tea Leaf
03.2015 - 10.2017
- Excelled in customer service by customizing orders and providing expert drink recommendations, enhancing customer satisfaction and loyalty.
- Ensured compliance with health and safety regulations, maintaining a clean and organized store environment.
- Increased sales by effectively promoting retail products and encouraging purchases of additional items.
Education
High School Diploma -
Redondo Union High School
Redondo Beach, CA01.2009
Skills
- AHA BLS Certificate
- Attention to detail
- Knowledge of medical terminology
- Strong Communication and Interpersonal Abilities
- Teamwork and collaboration
- Problem-solving
Timeline
Sterile Processing Technician Course
Southern California Regional Occupational Center
02.2025 - 06.2025
Relationship Banker
Bank of America
05.2017 - 05.2024
Barista
Coffee Bean & Tea Leaf
03.2015 - 10.2017
High School Diploma -
Redondo Union High School