Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
SalesManager

Lauren Roberts

Calgary,AB

Summary

Dynamic professional with a proven track record at American Eagle Outfitters, Inc, excelling in roles from Asset Protection Manager to Social Media Coordinator to Manager on Duty, Expert in loss prevention and enhancing customer service and demonstrating strong leadership and innovative problem-solving skills. Achieved significant improvements in asset protection, leading by example and leveraging skills in store management

Overview

2
2
years of professional experience
1
1
Certification

Work History

Asset Protection Manager

American Eagle Outfitters, Inc
05.2024 - Current
  • Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making to avoid future conflicts.
  • Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
  • Coordinated with other managers across the organization to ensure alignment of asset protection policies and help others when needed
  • Organizing and accounting our shrinkage each year and insuring my team is aware of the importance and procedures that go into loss prevention and asset protection to create a safe and effective work environment

Sales Manager

American Eagle Outfitters, Inc
08.2022 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing staff and creating a productive and efficient work environment
  • Led a successful sales team by providing motivational coaching and performance-based incentives to insure we met our KIPS and goals for each fiscal week
  • Payroll and scheduling for staff each week while insuring all behind the scenes information and tasks were complete while allocating approximately hours for each task.
  • Conducting permanent and seasonal hiring and training during peak business hours

Restaurant Hostess

Cactus Club Cafe Stephen Avenue
05.2024 - 09.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs in one of Calgary's busiest businesses.
  • Answered customer questions about hours, seating, and menu information while maintaining an organized waitlist for busy times, ensuring efficient seating of guests.
  • Created a safe and welcoming environment for guests during the busiest time of the year

Social Media Coordinator

American Eagle Outfitters, Inc
12.2022 - 12.2023
  • Enhanced online engagement with the creation of compelling content for the brand.
  • Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
  • Strengthened brand identity with consistent messaging, clothing snd other products from the brand

Front Desk Receptionist

Chatters Hair Salon
02.2023 - 09.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front of house area to create professional and welcoming environment for clients and employees.
  • Scheduled, coordinated and organized appointments

Education

Diploma - Business

Red Deer Polytechnic
Red Deer, AB

Skills

    Assistant manager experience

    Payroll

    Store management

    Internal audits

    Recruiting

    Loss prevention

Languages

English
Full Professional

Certification

Pro Serve

Timeline

Asset Protection Manager

American Eagle Outfitters, Inc
05.2024 - Current

Restaurant Hostess

Cactus Club Cafe Stephen Avenue
05.2024 - 09.2024

Front Desk Receptionist

Chatters Hair Salon
02.2023 - 09.2023

Social Media Coordinator

American Eagle Outfitters, Inc
12.2022 - 12.2023

Sales Manager

American Eagle Outfitters, Inc
08.2022 - Current

Diploma - Business

Red Deer Polytechnic

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Lauren Roberts