Lauren Roberts
Lake Country
Summary
Focused student of 2024 graduating with a Certificate in Education Assisting passionate to help the next generation of learners succeed. Highly organized and adept in multitasking, creating classroom discussions and mentoring students. Comfortable leading students instruction and flexible to adjust certain instruction depending on students abilities. Compassion leading my journey, I am thrilled the opportunity to provide support for students.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
Modern Cottage Co
02.2022 - Current
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
Clothing Sales Associate
Elevation Boutique
04.2022 - 07.2023
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
Restaurant Hostess
Ex Nihilo Vineyards
03.2020 - 09.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
General Laborer
Okanagan Log And Timber Frames
01.2016 - 06.2018
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
Education
Certified Educational Assistant
Okanagan College
Penticton, BC06.2024
High School Diploma -
George Elliot Secondary
Lake Country, BC06.2021
Skills
- Reliability and Punctuality
- Patience and Composure
- Group and Individual Instruction
- Positive Reinforcement
- Curriculum Implementation
- Emotional Support
- Relationship Building
- Teacher Assistance
Timeline
Clothing Sales Associate
Elevation Boutique
04.2022 - 07.2023
Customer Service Cashier
Modern Cottage Co
02.2022 - Current
Restaurant Hostess
Ex Nihilo Vineyards
03.2020 - 09.2021
General Laborer
Okanagan Log And Timber Frames
01.2016 - 06.2018
Certified Educational Assistant
Okanagan College
High School Diploma -
George Elliot Secondary
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