Lauren Ricottone
Guelph,ON
Summary
Motivated business professional bringing 10 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members and clients alike. Professional problem solver who loves to exceed expectations.
Overview
15
15
years of professional experience
Work History
Retail Store Owner
Bichette
06.2013 - 02.2024
- Developed and oversaw all elements of brand (concept, design, physical and digital presence, marketing, product assortment, client service, human resources and staffing)
- Grew and maintained loyal customer base over ten years of business by engaging in relationship-centered selling and staying on top of client needs and industry trends
- Created, implemented and trained staff in all in-store and online processes, inventory management systems, product knowledge and service modalities
- Analyzed sales data and KPI's to create realistic sales targets and purchasing strategies/budgets to adapt to ever-changing market
- Researched and implemented (including staff onboarding) new software and technologies as more efficient options came available
- Planned and successfully executed three location moves, including construction management of two full location build-outs
- Navigated through COVID-19 and location fire with no lay-offs, and returned to full selling power when lockdowns lifted
- Fostered a culture that was both professional and familial by encouraging honest communication, two-way accountability and allowing for the consistent reevaluation and management of expectations
Line Specialist
Holt Renfrew
07.2011 - 05.2013
- Maintained personal client book and provided white glove service to both walk-in and personal clients
- Met or exceeded all sales targets and KPIs
- Gave strategic line feedback to buyers to improve purchasing decisions
- Executed merchandising and sales initiatives for my department and designated line
Store Manager
The Aldo Groupe
08.2009 - 07.2011
- Ensured store, team and personal sales and KPI targets were met or exceeded
- Executed all promotional and merchandising plans
- Hired and trained all staff members in order to maintain a cohesive, healthy team
- Developed and implemented successful staff incentive programs to motivate employees
- Performed all administrative, supply ordering and scheduling tasks while following payroll and supply budgets
- Recruited by corporate office to develop sales training and recruiting programs
Skills
- Dynamic & Creative Problem Solving
- High-Level Communication & Interpersonal Skills
- Relationship-Driven Client & Team Management
- Detail-Obsessed Quality Control
- Ravenous & Fast Learner
- Proficient in Microsoft Office and Google Workspace
Accomplishments
- Executed build-out and opening of local coffee shop (permits, construction management, purchasing, set-up, hiring and onboarding)
- Created services, website and Dubsado workflow for independent styling company
- Created invoicing and client intake system for private catering company
Languages
English
Native or Bilingual
French
Limited Working
Weird Hobbies
- Clandestine Romance Novelist
- Amateur Zelda Enthusiast
- (Almost) Singer
Timeline
Retail Store Owner
Bichette
06.2013 - 02.2024
Line Specialist
Holt Renfrew
07.2011 - 05.2013
Store Manager
The Aldo Groupe
08.2009 - 07.2011
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