Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Prieto

Lauren Prieto

Operations Coordinator/Client Support
San Diego

Summary

Dynamic and results-driven Operations and Client Success Manager with over 6 years of experience optimizing logistics, e-commerce fulfillment, and customer success processes. Skilled in managing large-scale order flow, coordinating national retail accounts, and leveraging data to drive workflow efficiency. Adept at cross-functional collaboration, training development, and technology integration across CRMs and logistics platforms. Proven ability to thrive in high-volume, deadline-driven environments and consistently exceed operational goals.

Overview

17
17
years of professional experience

Work History

Operations Coordinator

VitaCup
11.2019 - Current
  • Managed fulfillment operations for 15+ retail partners including Amazon, Shopify, Target, and Costco; processed 5,000+ monthly parcel shipments and 100+ LTL/FTL loads.
  • Coordinated freight logistics across carriers including FedEx, DHL, and Old Dominion, maintaining 95%+ on-time delivery rates and resolving claims efficiently.
  • Generated Amazon FBA shipping plans and partnered with 3PLs (CaseStack, RJW) to ensure 98% inventory availability and compliance with routing guides.
  • Performed delivery audits and invoice checks in BrightPearl; reduced shortage claims by 20% YoY through direct coordination with retail buyers.
  • Maintained proactive inventory and delivery communications via Salesforce, SPS, and CommerceHub, reducing late shipment notices by 30%.
  • Directed daily warehouse workflows for a 10+ person team, ensuring 99% order accuracy and seamless shipping execution.
  • Led process optimization efforts that improved shipping accuracy by 15% and cut order cycle time by 10%.
  • Represented VitaCup at the 2023 Expo West in Irvine, CA, supporting branding and customer engagement initiatives.

Customer Service Representative

VitaCup
03.2019 - 11.2019
  • Provided customer support via phone, email, and social media using Zendesk, maintaining high satisfaction through rapid, thoughtful service.
  • Resolved 100+ monthly tickets including late shipments, product defects (e.g., burst coffee pods), and unsealed bags by coordinating replacements and root-cause investigations.
  • Collaborated with Ops and Production to log lot numbers and delivery issues, contributing to quality assurance and customer retention improvements.

Client Success Advisor & Onboarding Specialist

Agentology Inc
08.2018 - 10.2018
  • Onboarded 5+ new clients weekly, integrating CRMs (Salesforce) and lead platforms (Zillow, Realtor.com, Zapier, email forwarding) to streamline lead capture and qualification.
  • Met with 20+ real estate agents weekly to troubleshoot account issues and optimize lead workflows.
  • Escalated CRM sync issues to engineering with clear documentation to ensure timely resolution and system stability.

Shift Manager

Agentology Inc
10.2016 - 08.2018
  • Managed scheduling and performance of 25+ Inside Sales Agents, including direct oversight of a core team of 9–12 agents.
  • Led hiring, onboarding, and continuous coaching programs, increasing team efficiency and lead conversion consistency.
  • Reported sales performance using Salesforce and helped create scalable SOPs that enhanced shift productivity.

Lead Development Representative

Agentology Inc
08.2016 - 10.2016
  • Qualified 200+ real estate leads daily via phone, email, and live chat using Salesforce.
  • Filtered unqualified contacts to maintain clean data pipelines and routed vetted leads for timely follow-up by Inside Sales teams.

Business Services Manager & Customer Service Representative

Alpha Dynamica Inc / Service Radius
07.2013 - 06.2016
  • Oversaw daily operations across sales and customer support; tracked KPIs and optimized workflows for multiple teams.
  • Designed onboarding and sales training programs that improved new hire performance and productivity.
  • Introduced incentive programs that boosted morale and increased monthly sales performance.

Scheduler

MedXM
08.2010 - 02.2011
  • Scheduled medical home visits and coordinated daily routes for field providers across Southern California.
  • Managed real-time adjustments to reduce wait times and ensure patient coverage in high-density regions.

Customer Service Representative

C1F Marketing
10.2008 - 01.2010
  • Handled 500+ daily inbound and outbound calls to generate leads for auto warranty and debt consolidation services.
  • Ensured compliance with scripts and consistently met daily call and quality targets in a fast-paced call center.

Education

Associate of Science - Biology & Psychology

San Diego City & Mesa College
San Diego, CA

Skills

  • Logistics & Operations Management
  • Order Fulfillment (LTL, FTL, Parcel)
  • Freight Coordination & Carrier Management
  • E-commerce Platforms (Shopify, Amazon Seller Central)
  • Retail Portals (SPS Commerce, CommerceHub, Walmart WFS)
  • Customer Experience & Client Success
  • Process Optimization & KPI Analysis
  • Training & Cross-functional Leadership
  • Typing Speed: 70 WPM

Timeline

Operations Coordinator

VitaCup
11.2019 - Current

Customer Service Representative

VitaCup
03.2019 - 11.2019

Client Success Advisor & Onboarding Specialist

Agentology Inc
08.2018 - 10.2018

Shift Manager

Agentology Inc
10.2016 - 08.2018

Lead Development Representative

Agentology Inc
08.2016 - 10.2016

Business Services Manager & Customer Service Representative

Alpha Dynamica Inc / Service Radius
07.2013 - 06.2016

Scheduler

MedXM
08.2010 - 02.2011

Customer Service Representative

C1F Marketing
10.2008 - 01.2010

Associate of Science - Biology & Psychology

San Diego City & Mesa College

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Lauren PrietoOperations Coordinator/Client Support