Lauren Plumley
Santa Barbara
Summary
Dedicated and hardworking service industry professional with experience in both front of house and back of house operations. Always committed to upholding highest standards of customer service. Extensive leadership and staff development training. Expertise in inventory management and organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Rare Society
05.2023 - Current
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Streamlined inventory management for optimal stock levels and reduced waste.
Bartender and Server
Rare Society
07.2022 - 05.2023
- Assisted with cocktail and liquor training for all staff.
- Trained new bartenders on specialty cocktail list, drink preparation, elevating guest experience through steps of service, garnish preparation, and opening/closing procedures.
- Cultivated warm relationships with regular customers.
Bartender
Wildcat Lounge
08.2021 - 01.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Knowledge of classic and specialty cocktails.
- Managed nightly finances with register settlement and closeout.
- Experience in craft cocktail creation.
Key Leader and Inventory Manager
Lululemon Athletica
10.2017 - 03.2022
- Managed 7 person team responsible for receiving and organizing inventory for stock room.
- Carefully interviewed, selected, trained, and supervised staff.
- Assisted with creating schedules in accordance with both business and team needs.
- Developed, implemented, and managed business plans to promote productive inventory procedures.
Chief of Circus
Club Med Sandpiper Bay And Ixtapa
05.2015 - 11.2017
- Hired, managed, and trained new circus team members.
- Developed, choreographed, and produced new indoor aerial spectacular show every 6 months.
- Maintained energy and enthusiasm in fast-paced environment.
Server and Bartender
Ippudo NY
09.2013 - 05.2015
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods
- Knowledge of Japanese language
Bartender
The Chase Restaurant
04.2022 - 07.2022
- Assisted servers with specialty drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Education
Bachelor of Arts - Economics (Incomplete)
Fordham University
Associate of Science - Veterinary Technology
Los Angeles Pierce College
Skills
- Outstanding Customer Service
- Professional Service Standards
- Liquor, Beer, and Wine Knowledge
- Hiring, Training, and Staff Development
- Conflict Resolution Techniques
- Inventory Management Strategy
- Effective Written and Verbal
Communication - Juggling
Certification
- Court of Master Sommeliers, Level 1
- Foundation Degree in Contemporary Circus, Circomedia and Bath- Spa University (Bristol, UK)
Timeline
Assistant General Manager
Rare Society
05.2023 - Current
Bartender and Server
Rare Society
07.2022 - 05.2023
Bartender
The Chase Restaurant
04.2022 - 07.2022
Bartender
Wildcat Lounge
08.2021 - 01.2024
Key Leader and Inventory Manager
Lululemon Athletica
10.2017 - 03.2022
Chief of Circus
Club Med Sandpiper Bay And Ixtapa
05.2015 - 11.2017
Server and Bartender
Ippudo NY
09.2013 - 05.2015
Bachelor of Arts - Economics (Incomplete)
Fordham University
Associate of Science - Veterinary Technology
Los Angeles Pierce College
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