Lauren Pagliaro
Banff,AB
Summary
Driven Assistant Manager with 2 years of experience in hospitality industry and events planning. Motivated professional educated with a micro certificate in Tourism Managers & Aspiring Leaders. Strong customer service, organization, and time management skills. Dedicated to providing top-tier service to guests and event attendees.
Overview
1
1
year of professional experience
Work History
Food and Beverage Server/Bartender
Port Carling Golf Club
Muskoka , ON
08.2023 - 10.2023
- Served and managed up to 150 person events with accuracy and professionalism.
- Assisted in the set up, ongoing event managing, and take down of golf course events.
- Designed and maintained spreadsheets documenting vendor, facility and guest information.
Assistant Food and Beverage Manager/Server Supervisor
Oviinbyrd Golf Course
Muskoka, ON
05.2022 - 08.2023
- Led and managed a team of 15 servers through fine dining events providing guidance, leadership, and instruction to deliver exemplary service
- Experience scheduling the service team, sales analysis, and training in wine service from a knowledgeable sommelier
- Prepared, organized, and executed high end events including weddings, wine dinners, and sponsored events
Retail Sales Associate
Chateau Mountain Sports
Lake Louise, AB
01.2023 - 04.2023
- Helped hundreds of customers through their ski and snowboard inquiries to find equipment and products that best serviced their needs
- Awarded salesperson of the month for the highest sales in March & April
- Provided knowledgeable insight to the many tourist attractions Lake Louise/Banff and surrounding areas to the guests of Fairmont Chateau Lake Louise
Education
Honours Bachelor of Arts & Science - Psychology & Media Studies
Lakehead University
Orillia, ON06-2023
Micro Certificate - UpSkill Tourism Managers & Aspiring Leaders
Georgian College of Applied Arts And Technology
Barrie, ON04-2023
Skills
- Team Leadership and Supervision
- Social Media Management
- Managing Events Start to Finish
- Guest Relations
- Inventory Management
- Employee Scheduling
References
References available upon request.
Timeline
Food and Beverage Server/Bartender
Port Carling Golf Club
08.2023 - 10.2023
Retail Sales Associate
Chateau Mountain Sports
01.2023 - 04.2023
Assistant Food and Beverage Manager/Server Supervisor
Oviinbyrd Golf Course
05.2022 - 08.2023
Honours Bachelor of Arts & Science - Psychology & Media Studies
Lakehead University
Micro Certificate - UpSkill Tourism Managers & Aspiring Leaders
Georgian College of Applied Arts And Technology
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