Lauren Osthaus
Markdale,ON
Summary
Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Lead
Big Cheese Pizza Limited
2022.06 - 2023.08
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Collaborated with management to develop strategies for improving overall store operations.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Ensured compliance with company policies as well as local health department regulations throughout daily operations.
- Completed store opening and closing procedures and balanced tills.
Team Member
Big Cheese Pizza Limited
2018.09 - 2022.06
- Contributed to a positive work environment by consistently demonstrating professionalism, and adaptability
- Delivered excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
Education
Bachelor of Arts - Child And Family Studies
Nipissing University
North Bay, ON04.2027
High School Diploma -
Saint Mary's High School
Owen Sound, ON06.2022
Skills
- Conflict Resolution
- Performance Improvement
- Operations Monitoring
- Work Delegation
- Regulatory Compliance
- Customer service focus
- Organizational skills
- Staff Supervision
Languages
English
Native or Bilingual
French
Professional Working
Certification
- Safe Food Handling Certified
- DELF
Timeline
Shift Lead
Big Cheese Pizza Limited
2022.06 - 2023.08
Team Member
Big Cheese Pizza Limited
2018.09 - 2022.06
Bachelor of Arts - Child And Family Studies
Nipissing University
High School Diploma -
Saint Mary's High School
- Safe Food Handling Certified
- DELF
Similar Profiles
Ethan SmithEthan Smith
Delivery Driver at Giovanni's Big Cheese PizzaDelivery Driver at Giovanni's Big Cheese Pizza
Rick StephensRick Stephens
General Manager at Big Cheese PizzaGeneral Manager at Big Cheese Pizza
Renee HarveyRenee Harvey
Cashier/ Runner at BIG CHEESECashier/ Runner at BIG CHEESE