Lauren Newell
St. Antoine,Canada
Summary
Optical professional equipped with hands-on experience in providing precise eyewear fittings and exceptional customer service. Skilled in lens prescription interpretation, frame adjustments, and vision correction assessment. Strong team collaborator focused on achieving optimal patient outcomes and adapting to changing needs. Known for reliability, technical expertise, and patient-centric approach.
Overview
19
19
years of professional experience
Work History
Optician
FYI Doctors Moncton
12.2023 - Current
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Developed and maintained strong relationships with eyewear suppliers, ensuring timely and cost-effective procurement of high-quality products.
- Tailored eyewear solutions to customers' lifestyle needs, resulting in increased customer satisfaction and loyalty.
- Conducted detailed eye wear adjustments and repairs to ensure optimal fit and comfort for customers, improving their overall experience.
Optician
Off The Wall Eyewear Emporium
06.2023 - 12.2023
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Learned new catalog of items to present current options to patients.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Optician
Costco
04.2020 - 06.2023
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
Client Services Associate
Hollis Wealth
11.2012 - 08.2018
- Maintain contacts and prepare daily calendar.
- Administer advertising submissions to Head Office
- Prepare client reports.
- Booking appointments.
- Receive and handle client inquiries and requests.
- Handle all life insurance related tasks, requests, inquiries, and policy adjustments.
Sales Associate Advisor
Symes & Fraser Financial Services Inc.
02.2011 - 11.2012
- Create, maintain and foster good client relationships with both new and existing clients.
- Ensuring clients’ financial and insurance needs match what they have, educating the clients of upcoming opportunities or products that are a ‘best fit’.
- Contacting clients at regular intervals to ensure satisfaction.
- Initiating and completing the application with the client to ensuring all necessary items get received by head office, as well as ordering any necessary paramedical appointments and/or blood and urine profiles.
- Travel to Woodstock, Fredericton and Sussex areas monthly or more (as required) to maintain group life, health, and pension business that Symes & Fraser has in that area.
- Enrolled and updated as required all group life and health business for the following employers: Kingsclear First Nation, Woodstock First Nation, Saint John River Valley Tribal Council, Crosswinds Sussex.
- Additional sales and service work as required
Advisor
Sun Life Financial
09.2010 - 02.2011
- Prospect for new business.
- Create, maintain and foster good client relationships with both new and existing clients.
- Ensuring clients’ financial and insurance needs match what they have, educating the clients of upcoming opportunities or products that are a ‘best fit’.
- Contacting clients at regular intervals to ensure satisfaction.
- Maintain client files, and ensure compliance was met with all industry and in-house regulation.
Display Advertising Sales Consultant
Times & Transcript
09.2005 - 09.2010
- Creative ad design as required.
- Maintain and grow existing clients’ portfolios, meeting or exceeding monthly sales targets.
- Prospecting daily for new business over the phone and in person.
- Schedule and book ads as per client’s direction; price and create various advertising packages to meet client needs.
Education
Optician Program - Optical Science
Oulton College
Moncton, NB07.2020
Bachelor of Arts - History, Psychology
Mount Allison University
Sackville, NB06-2004
High School Diploma -
Bishop Strachan School
Toronto, Ont.06-2000
Skills
- Dual Licensed Optician
- Customer Service
- Insurance Verification
- Optical Measurements
- Computer Skills
- Progressive Lenses Expertise
- Multifocal Lenses Knowledge
- Order Preparation
- Optical orders
- Adjusting Eyewear
- Insurance Billing
- Optical dispensing
- Prescription Interpretation
- Contact lens fitting
- Patient History Documentation
- Repairing Glasses
Hobbies and Interests
- Moncton Black Tide Rugby - rookie season summer 2024
- Chair of the logistics committee for the CNIB Night Steps Moncton event on 10/04/19
References
Available upon request
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Optician
FYI Doctors Moncton
12.2023 - Current
Optician
Off The Wall Eyewear Emporium
06.2023 - 12.2023
Optician
Costco
04.2020 - 06.2023
Client Services Associate
Hollis Wealth
11.2012 - 08.2018
Sales Associate Advisor
Symes & Fraser Financial Services Inc.
02.2011 - 11.2012
Advisor
Sun Life Financial
09.2010 - 02.2011
Display Advertising Sales Consultant
Times & Transcript
09.2005 - 09.2010
Optician Program - Optical Science
Oulton College
Bachelor of Arts - History, Psychology
Mount Allison University
High School Diploma -
Bishop Strachan School
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