Lauren Nam
IRVINE
Summary
18, Certified Medical Assistant with a knack for completing tasks efficiently and productively. Aspiring skill set in patient care, electronic health records, and clinical procedures. Excel in communication, empathy, and adaptability, ensuring seamless support to healthcare teams and providing exceptional service to ensure patient care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Associate
Merrill Lynch
IRVINE
11.2024 - 04.2025
- Maintained client records by updating account information as needed.
- Created reports detailing client portfolios and performance metrics.
- Provided customer service to clients and addressed inquiries via phone, email, or in-person.
- Updated the firm's database with current contact information for all existing clients.
- Processed transactions such as deposits, withdrawals, transfers, wire requests and other related activities.
- Assisted with client onboarding and account openings, including gathering documents and data entry.
- Implemented diverse wealth management options to meet client objectives.
Medical Assistant Intern
Dr. Jeremy La Motte
Laguna Hills
01.2023 - 09.2023
- Supported the clinical team in delivering quality patient care through efficient workflow processes.
- Prepared examination rooms with necessary instruments and supplies.
- Assisted physicians with examinations and procedures.
- Maintained accurate records of patient care services in accordance with established policies and procedures.
- Ensured HIPAA compliance by maintaining confidentiality of patient information.
- Managed inventory of medical supplies and equipment; ordered new items when needed.
- Reviewed insurance forms to ensure accuracy prior to submitting claims.
- Performed patient intake duties, including taking vital signs and medical histories.
- Escorted patients to examination rooms and prepared for physician exams.
- Corresponded with patients through phone, fax, email, and in person to schedule appointments and answer inquiries.
- Charted all patient services in records with high accuracy.
- Monitored patient stability by checking vital signs and weight.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Barista
OneZo Boba
IRVINE
09.2022 - 08.2023
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Adhered to health department regulations concerning sanitation standards.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Operated cash registers to process customer payments.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Supported highest standards of conduct and service to support company reputation.
- Received and accurately processed customer payments.
Education
High School Diploma -
Crean Lutheran High School
Irvine, CA05-2025
Skills
- Reliability
- Clear communication
- Active listening
- Analytical thinking
- Interpersonal skills
- Electronic health records
- Vital sign monitoring
- Data entry
- HIPAA compliance
- Professionalism and ethics
- Infection control procedures
- Vital signs monitoring
- EKG monitoring
- Medical office procedures
- Team collaboration
- Adaptability
Certification
- Certified Clinical Medical Assistant (CCMA)
- Basic Life Support (BLS) Certification
- CPR/AED = Life Support Certification
- Infection Control Certification (ICC)
- Advanced Cardiovascular Life Support Certification (ACLS)
Accomplishments
- Cum Laude Distinction
- California Scholarship Federation
References
References available upon request.
Timeline
Client Associate
Merrill Lynch
11.2024 - 04.2025
Medical Assistant Intern
Dr. Jeremy La Motte
01.2023 - 09.2023
Barista
OneZo Boba
09.2022 - 08.2023
High School Diploma -
Crean Lutheran High School
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