Lauren Munro
Thunder Bay
Summary
Passionate and dedicated Community Support Worker experienced in assisting individuals with disabilities or impairments in their daily tasks and overall well-being. Skilled in creating an interactive and inclusive atmosphere to foster supportive relationships. Possesses a strong understanding of institutional goals to inspire cooperation and teamwork among colleagues.
Overview
21
21
years of professional experience
Work History
Supported Group Living Counseller
Options Northwest
09.2022 - Current
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Worked with Dual Diagnosed patients.
- Supported individuals with addiction.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Coordinated with community resources to provide additional services for residents such as vocational training or educational opportunities.
- Facilitated group therapy sessions, encouraging residents to share their experiences and support one another in their journeys toward personal growth.
- Promoted independence among residents by teaching life skills such as budgeting, cooking, and personal hygiene.
- Trained new staff members on facility procedures, policies, and best practices in group living counseling.
- Collaborated with clinical staff to ensure that residents received appropriate medical care and treatment.
- Communicated regularly with family members to keep them informed of resident progress and any concerns or issues that arose.
- Participated in ongoing professional development to stay current on industry trends and improve counseling skills.
- Implemented behavior modification techniques to help residents overcome challenging behaviors or habits impeding their progress toward independence.
- Managed crisis situations effectively, implementing de-escalation techniques when necessary to maintain a safe environment for all residents.
- Provided emotional support and guidance to residents, fostering a positive and nurturing environment.
- Improved group dynamics by facilitating team-building activities and conflict resolution techniques.
- Advocated for resident rights within the facility setting, ensuring they were treated fairly during disciplinary actions or dispute resolutions.
- Engaged appropriate intervention techniques to deescalate aggressive and hostile behavior of residents.
- Enhanced resident safety through regular monitoring of living spaces and conducting safety drills.
- Maintained accurate records of resident progress, documenting behavior patterns, incidents, and accomplishments.
- Developed individualized care plans for residents, addressing their specific needs and goals.
Community Personal Support Worker
SE Health
10.2011 - Current
- Supervised daily hygiene and personal care skills to promote self-sufficiency.
- Followed and evaluated individualized support care plans to increase personal development.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Administered medication in accordance with house guidelines to patients, tracking it on daily MAR.
- Promoted effective working relationships with service providers and forged collateral contacts to support and deliver community-based approach.
- Assisted with development of daily living, communication and social skills in needed individuals.
- Supported individuals with facility-based planned activities in home and community settings.
- Attended case management team meetings to staff current clients and provide insight on caseloads.
PSW
Bethany Nursing home
04.2009 - 10.2010
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Assisted with meal planning to meet nutritional plans.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Laundered clothing and bedding to prevent infection.
- Reported concerns to nurse supervisor to promote optimal care.
- Liaised with supervisor to review cases and improve care.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved resident and staff engagement through group activities.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals when necessary.
PSW
Roseview Manor
06.2004 - 10.2008
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Assisted with meal planning to meet nutritional plans.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Laundered clothing and bedding to prevent infection.
- Reported concerns to nurse supervisor to promote optimal care.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Liaised with supervisor to review cases and improve care.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Improved resident and staff engagement through group activities.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals when necessary.
Education
Micro Certificate In Trauma Informed Care In DS -
Talent
CPR Instructor. -
Red Cross
Thunder Bay NCI Instructor -
NCI Institute
Some College (No Degree) - Nursing
Lakehead University
Thunder Bay, ONHigh School Diploma -
Hillcrest Highschool
Thunder Bay, ON06.2002
Skills
- Client needs assessments
- Treatment plans knowledge
- Progress evaluations understanding
- Emotional awareness
- Patient assessment
- Decision-making
- Relationship building
- MS Office
- Conflict resolution
- Organizational skills
- Reliable and trustworthy
- Analytical
- People skills
- Life skills teaching
- Self-care techniques
- Positive reinforcement
- Mental health support
- De-escalation techniques
- Safety planning
- Multicultural competence
- Boundary setting
- Substance abuse
- Anger management
- Family dynamics
- Community resources navigation
- Trauma-informed care
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Active listening
- Effective communication
- Adaptability and flexibility
- Rehabilitation treatment planning
- Client advocacy
- Mental health counseling
- Medical terminology
- Self motivation
- Professionalism
Languages
English
Professional Working
Timeline
Supported Group Living Counseller
Options Northwest
09.2022 - Current
Community Personal Support Worker
SE Health
10.2011 - Current
PSW
Bethany Nursing home
04.2009 - 10.2010
PSW
Roseview Manor
06.2004 - 10.2008
High School Diploma -
Hillcrest Highschool
Micro Certificate In Trauma Informed Care In DS -
Talent
CPR Instructor. -
Red Cross
NCI Instructor -
NCI Institute
Some College (No Degree) - Nursing
Lakehead University
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