Lauren Morris
Huntington Beach
Summary
Dedicated and personable professional with over 16 years of experience in customer service, sales, and administrative support. Known for exceptional interpersonal skills, strong problem-solving abilities, and proficiency with various computer programs. Passionate about delivering positive customer experiences and creating meaningful connections.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Wall Street Cards
01.2017 - Current
- Manage incoming phone and email inquiries, take and process orders, and resolve customer issues.
- Track shipments, handle returns, and troubleshoot order discrepancies.
- Utilize multiple software systems to manage customer accounts and order processing.
Enrollment Counselor / Tutor Manager / Recruiter
REACH, LLC
01.2011 - 01.2019
- Supported and guided prospective clients remotely, explaining services and onboarding students.
- Handled high volumes of email and phone communication; maintained records and schedules.
- Demonstrated advanced computer skills in a remote, multitasking environment.
Customer Service Associate
MM SELLS
01.2006 - 01.2013
- Managed office tasks including answering phones, filing, and data entry.
- Interacted daily with clients to provide support and solutions.
- Maintained professionalism in a fast-paced office environment.
Customer Service / Cashier
Best Buy
Costa Mesa
01.2002 - 01.2004
- Promoted from cashier to customer service based on performance.
- Handled transactions, resolved customer concerns, and maintained accurate cash handling.
Education
Coastline Community College - business and communication
Coastline Community College
Fountain Valley01.2014
Massage Therapy Certificate -
CNI College
01.2006
High School Diploma -
Edison High School
01.2004
Skills
- Excellent interpersonal and communication skills
- Strong computer proficiency (Microsoft Office, email, CRM systems)
- Skilled in phone-based customer support and conflict resolution
- Reliable
- Detail-oriented
- Team-focused
- Passion for helping both people and animals
Timeline
Customer Service Representative
Wall Street Cards
01.2017 - Current
Enrollment Counselor / Tutor Manager / Recruiter
REACH, LLC
01.2011 - 01.2019
Customer Service Associate
MM SELLS
01.2006 - 01.2013
Customer Service / Cashier
Best Buy
01.2002 - 01.2004
Coastline Community College - business and communication
Coastline Community College
Massage Therapy Certificate -
CNI College
High School Diploma -
Edison High School
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