Lauren Miedema
Waterdown
Summary
Dedicated and versatile professional with a strong background in customer service, safety instruction, and public-facing roles. Proven ability to manage fast-paced environments as a cashier, ensuring accuracy and efficiency in transactions while maintaining a friendly and helpful demeanor. Experienced motorcycle safety instructor with a focus on promoting responsible riding, delivering structured training, and adhering to safety protocols. Skilled gate attendant with a track record of providing excellent guest service, managing campground entry procedures, and maintaining secure and organized operations. Recognized for strong communication skills, attention to detail, and a commitment to creating positive experiences for customers, students, and guests.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Valens Gate Store and Boat Rental Attendant
Hamilton Conservation Authority
05.2025 - Current
- Answered phones for customers making online camping bookings as well as camper Storage
- Educated customers on proper equipment usage and safety procedures, minimizing accidents and potential liability issues.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Managed multiple tasks in high-volume environment.
- Worked at the window doing camping check in as well as day use passes.
- Streamlined entry processes for quicker access, effectively managing guest volume during peak hours.
- Assisted in maintaining overall security by verifying identification and vehicle credentials of visitors.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Motorcycle Safety Instructor
Mto.inc
10.2024 - Current
- Work with students teaching them beginner and intermediate riding skills to them help them pass there M2 licensing.
- Increased student confidence with personalized coaching tailored to individual learning styles and abilities.
- Improved student safety awareness by incorporating real-life scenarios and demonstrations into lessons.
Cashier and Customer Service Repesentitive
Fortinos
08.2022 - 05.2025
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Trained new Cashiers and new hires on proper customer service and how to work the tills
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered phone calls and helped people with inquiries on items as well and work with customer to resolve complaints.
Education
High School Diploma -
Waterdown District Highschool
Waterdown, ON06-2025
Skills
- Safety awareness
- Cleanliness standards
- Cash handling proficiency
- Reservation management
- First aid training
- Customer service
- Time management skills
- Strong communication skills
Languages
English
Native or Bilingual
Certification
- First aid
Timeline
Valens Gate Store and Boat Rental Attendant
Hamilton Conservation Authority
05.2025 - Current
Motorcycle Safety Instructor
Mto.inc
10.2024 - Current
Cashier and Customer Service Repesentitive
Fortinos
08.2022 - 05.2025
High School Diploma -
Waterdown District Highschool
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