Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren McDade

Mitchell,ON

Summary

Customer service worker with 8 years of experience in shipping and receiving, booking appointments and reservations, and delivering exceptional customer service in person and through proficient handling of phone inquiries. Eager to contribute positively to a team while gaining valuable experience in administrative tasks, including scheduling, file management, and correspondence.

Overview

6
6
years of professional experience

Work History

Server

Sugar Maple Restaurant
02.2022 - Current
  • Provided exceptional customer service by greeting patrons warmly, taking orders accurately, and addressing any inquiries or concerns promptly and professionally.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Used slow periods to organize, clean, and restock supplies.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.

Hostess

Fox & John's
09.2021 - 02.2022
  • Developed rapport with regular patrons, fostering a sense of community within the establishment.
  • Managed reservation inquiries via telephone and developed comprehensive scheduling arrangements
  • Coordinated closely with event planners for successful execution of private functions held at the restaurant.
  • Answered customer questions about hours, seating, and menu information.
  • During periods of low activity, provided support to colleagues by performing table maintenance and expediting food and beverage service.

Cashier/Retail Keyholder

Marlborough's Stationery
06.2018 - 03.2020
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Set up new sales displays each week with fresh merchandise.
  • Operated cash register to record transactions accurately and efficiently.
  • Completed inventory counts and ordered merchandise.
  • Completed store opening and closing procedures.
  • Maintained a clean and organized retail environment, ensuring shelves, displays, and merchandise were consistently neat and presentable to enhance the customer shopping experience.

Education

Bachelor of Arts - Psychology

York University
Toronto, ON
12.2024

Diploma - Social Service Worker

Humber College
Toronto, ON
05.2020

High School Diploma -

Stratford Central Secondary School
Stratford, ON
05.2017

Skills

Ability to provide exceptional customer service

Experience in stocking and replenishing

Strong organizational abilities

Proficient in coordinating tasks and priorities

Detail-oriented approach to task management

Exceptional time management skills

Written and verbal communication

Effective multitasking abilities

Cleaning and sanitizing

Timeline

Server

Sugar Maple Restaurant
02.2022 - Current

Hostess

Fox & John's
09.2021 - 02.2022

Cashier/Retail Keyholder

Marlborough's Stationery
06.2018 - 03.2020

Bachelor of Arts - Psychology

York University

Diploma - Social Service Worker

Humber College

High School Diploma -

Stratford Central Secondary School

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Lauren McDade