Lauren Maxwell
Halifax,NS
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills. Commended for innovation and creative problem-solving to address business challenges.
Overview
15
15
years of professional experience
Work History
Business Manager
Race Auto Group
03.2021 - 12.2023
- Improved the overall buying experience for each customer by offering one on one credit counseling to ensure it was a positive buying experience.
- Listened to customer needs and desires to identify and recommend the right vehicle for them.
- Developed strong rapport with customers and created positive impression of business.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Trained new sales staff members on company policies, procedures, and best practices in customer service delivery.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Completed registration paperwork and sales documentation.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sales & Marketing Director
Hillcrest Roofing & Development LTD
12.2018 - 03.2022
- Developed targeted marketing campaigns for Hillcrest Development, leading to increased brand awareness and lead generation.
- Conducted market research to identify opportunities for expansion and growth in existing territories.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Played a key role in the company''s strategic planning process by providing input on growth opportunities and potential challenges based on market analysis.
- Optimized sales processes, streamlining operations for improved efficiency and productivity.
- Continually maintained and improved company's reputation and positive image in markets served.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Created and managed social media campaigns to increase brand engagement.
- Analyzed sales data to monitor trends, adjust strategies accordingly, and improve overall performance metrics.
- Mentored junior team members, fostering a supportive work environment that facilitated professional growth.
- Optimized email campaigns to increase open and click-through rates.
Sales & Leasing Consultant
Fares & Co (Kings Wharf)
07.2020 - 05.2021
- Exceeded monthly sales targets through effective communication of product features and benefits to potential customers.
- Prepared pricing agreements and contracts to close sales.
- Managed sales plan activities and product launches resulting in expanded revenues and branding.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Maintained strong and well-managed online presence to successfully market community.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Consistently exceeded new sales growth quotas for having all units rented with little to no time with vacancies.
- Researched potential clients and markets to prepare for appointments.
- Facilitated smooth transactions by managing paperwork accurately, efficiently organizing all necessary documentation for each sale or lease agreement.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Built professional sales presentations to promote services to groups of potential customers.
- Tracked market and industry trends, regulations and practices through trade shows and publications.
Recruitment Coordinator
The Hair Design Centre
04.2015 - 12.2017
- Interviewed every potential student who applies to the college
- Conducted performance reviews and provided feedback to educators on student performance.
- Controlled recruitment program by creating marketing materials, deploying recruitment tactics, and building external relationships.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Analyzed student academic records to assess educational and career goals.
- Served as a mentor for new college graduates entering the workforce, offering guidance on professional development opportunities within the organization.
- Advocated for students to access available resources.
- Consistently hit target goals for student enrollment.
- Coordinated internship programs that provided valuable work experience for students while identifying potential future hires.
- Skilled at working independently and collaboratively in a team environment.
Hair Stylist
The Head Shoppe
04.2013 - 06.2015
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Determined appropriate hair treatments based on conditions and textures.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Styled hair, makeup and nails for customers for special events and occasions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained regular client list and successfully handled walk-in customers.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Counted and documented opening and closing cash amounts daily.
- Offered professional cuts, color services and extensions to salon customers.
- Distributed business cards outside of salon to generate new business.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Processed payments, entering sales in register for prompt customer service.
- Answered phone calls and emails to schedule client appointments.
Sales Associate
Maritime Beauty Supply
10.2008 - 02.2014
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Education
Hair Styling
The Hair Design Centre
Halifax, NS02.2013
High School Diploma -
Horton High School
Wolfville, NS06.2008
Skills
- Engaging with Diverse Customers
- Goal-Driven
- Organization
- Customer Assistance
- Flexible Hours
- Finance and insurance understanding
- Deal closing abilities
- Networking capabilities
Languages
English
Native or Bilingual
Timeline
Business Manager
Race Auto Group
03.2021 - 12.2023
Sales & Leasing Consultant
Fares & Co (Kings Wharf)
07.2020 - 05.2021
Sales & Marketing Director
Hillcrest Roofing & Development LTD
12.2018 - 03.2022
Recruitment Coordinator
The Hair Design Centre
04.2015 - 12.2017
Hair Stylist
The Head Shoppe
04.2013 - 06.2015
Sales Associate
Maritime Beauty Supply
10.2008 - 02.2014
Hair Styling
The Hair Design Centre
High School Diploma -
Horton High School
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