Lauren Manore
Vancouver
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Health Unit Aide
Fraser Health
10.2023 - Current
- Utilize different medical programs such as Paris, Meditech and GoldCare to process referrals from different departments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Traffic Control Person/Lane Closure Technician
Maple Traffic Control / One Stop Safety Services
08.2020 - 10.2023
- Communicated with team members using hand signals, stop/slow paddle and radios.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Conducted traffic studies to gather data, informing decision-making and traffic management planning.
- Prepared technical drawing establishing specifications for traffic signal and other control device installations.
- Trained new traffic controllers to properly use traffic control devices and apply best practices.
- Worked with foreman to create effective temporary traffic control schemes.
- Responded to citizen complaints to address community concerns and maintain public trust.
- Identified potential safety hazards with audits and recommended improvements based on findings.
- Identified most efficient methods to improve traffic flow by analyzing traffic data.
- Prepared reports and presentations to communicate findings and recommendations to decision-makers.
- Generated reports on collected traffic data, complete with charts and diagrams to illustrate data.
- Developed and implemented traffic control plans for special events to achieve smooth and organized flow.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces and to direct traffic through construction zones.
- Served as informational resource for community, answering questions about traffic ordinances and policies and addressing questions and complaints.
Eyewear Consultant
Clearly Contacts
05.2019 - 04.2020
- Handled and filed patient records with discretion to comply with HIPAA guidelines.
- Placed contact lens orders by processing shipments and properly submitting invoices for payment.
- Reviewed prescriptions and patient information carefully to identify special needs.
- Explained required paperwork, tests, products and services to foster positive customer experience.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Recommended specific frames, lenses and lens coatings to suit client needs.
- Used Digital Pupilometer measuring devices to measure clients' temple length, bridge and eye size, vertex distance, pupillary distance and optical centers of eyes.
- Utilized OptiKam software to prepare work instructions and orders for fabricating eyeglasses and grinding lenses.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
Customer Experience Representative
Indigo Books
08.2018 - 05.2019
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Promptly responded to inquiries and requests from prospective customers.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Personal Shopper
Save-On-Foods
08.2017 - 06.2018
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Documented sales and customer feedback to enable tracking history and maintain accurate records.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service, money handling and organizing strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Presented professional image consistent with company's brand values.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Recorded accurate and efficient records in customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed, maintained and utilized diverse client base.
Dishwasher
Holt Renfrew
05.2016 - 07.2017
Dishwasher /Kitchen Prep Cook
Boston Pizza
08.2015 - 09.2016
Line Cook / Food Prep Cook
Chipotle Mexican Grill
06.2014 - 03.2015
Education
High School Diploma -
Killarney Secondary School
06.2014
Skills
- Traffic Safety Expert
- Stocking and Replenishing
- Staff Training
- Retail Sales Customer Service
- Microsoft Word
- Critical Thinking
- Administrative Support
- Typing Proficiency
- Computer Proficiency
- Problem-Solving Ability
- Medical Terminology Knowledge
- Professionalism and work ethic
Languages
English
Native or Bilingual
Certification
- Certified Medical Terminology, St. John Ambulance
- Certified WHMIS, Matcon
- Certified TCP, Valley Traffic Solutions
- CSTS09 License
References
Val Ristau: Traffic Supervisor, Maple Traffic
Phone: 604-537-6302
E-mail: valeriaristau57@hotmail.com
Jasmine Rickman: Team Lead, Indigo Books
Phone: 604-353-8715
E-Mail: jazzrickman@hotmail.com
Timeline
Health Unit Aide
Fraser Health
10.2023 - Current
Traffic Control Person/Lane Closure Technician
Maple Traffic Control / One Stop Safety Services
08.2020 - 10.2023
Eyewear Consultant
Clearly Contacts
05.2019 - 04.2020
Customer Experience Representative
Indigo Books
08.2018 - 05.2019
Personal Shopper
Save-On-Foods
08.2017 - 06.2018
Dishwasher
Holt Renfrew
05.2016 - 07.2017
Dishwasher /Kitchen Prep Cook
Boston Pizza
08.2015 - 09.2016
Line Cook / Food Prep Cook
Chipotle Mexican Grill
06.2014 - 03.2015
High School Diploma -
Killarney Secondary School
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