Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lauren MacCallum

Markham,Canada

Summary

Dynamic professional with extensive experience at Bench Accounting, excelling in client portfolio management and bookkeeping. Proven track record in enhancing customer relations and training staff, while effectively resolving conflicts. Adept at KPI tracking and fostering team collaboration, ensuring operational excellence and client satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lead Associate

Bench Accounting
remote
08.2020 - Current
  • Maintain a healthy portfolio of 65-80 clients
  • Complete all bookkeeping adjustment work (payroll, loan tracking, account balancing, merchant reporting, categorize transactions accordingly)
  • Ensure client document requests are accurate
  • Work with Team Leads and Operation Managers to focus on client-impacting KPIs and procedures
  • Work independently and within a group
  • Communicate status changes, set challenges, and maintain desired company culture environment
  • Trained new hires on company policies, procedures, and best practices.
  • Reviewed weekly reports from department heads regarding progress towards meeting established goals.
  • Created and implemented strategies for improving customer relations, increasing sales, and reducing costs.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.

Warehouse Associate

Amazon Fulfillment
Brampton
03.2020 - 07.2020
  • Performed machine safety checks
  • Adhered to company safety standards
  • Adhered strictly to company policies regarding quality control measures throughout the shipping process.
  • Prepared parcels for shipping in an efficient manner, utilizing appropriate packing materials to protect goods during transit.

A.M Lead Server

Hotel X
Toronto
09.2018 - 03.2020
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
  • Resolved conflicts between employees quickly and fairly.
  • Processed guest checks using POS system accurately.
  • Enforced health regulations concerning food handling, storage, sanitation practices.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Liaised with other departments for special requests and needs

Aquaponic Installation

Volunteer
Los Angeles
01.2018 - 04.2018
  • Company Overview: (Volunteer activity)
  • Aided in the installation of a 1500 gallon koi pond
  • Designed and built vertical grow spaces for herb and vegetable plants with pvc pipe
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Education

Bachelor of Arts -

Saint Mary’s University
Halifax, Nova Scotia, Canada

STCW 95 - Standard Training/Certification in Watchkeeping for Seafarers

Ft. Lauderdale
Ft. Lauderdale, Fl., USA

Skills

  • Client portfolio management
  • Bookkeeping adjustments
  • KPI tracking
  • Customer relationship management
  • Employee training
  • Conflict resolution
  • Reporting accuracy
  • Effective communication
  • Team collaboration
  • Problem solving
  • Transaction verification
  • Cross-functional team coordination
  • Attention to detail
  • Staff supervision
  • Professional demeanor
  • Workflow management
  • Documentation and recordkeeping
  • Problem-solving aptitude
  • Proficient in working in solo and with teams
  • Multitasking

Certification

  • De-escalation methods (Bench)
  • Kaizen training (Bench)
  • Lean Six Sigma (Bench)
  • Cash-Basis Accounting training (Bench)
  • HR Certificates (Coursera)
  • Aquaponics Theory (Self Guided Study)

References

References available upon request.

Timeline

Lead Associate

Bench Accounting
08.2020 - Current

Warehouse Associate

Amazon Fulfillment
03.2020 - 07.2020

A.M Lead Server

Hotel X
09.2018 - 03.2020

Aquaponic Installation

Volunteer
01.2018 - 04.2018

Bachelor of Arts -

Saint Mary’s University

STCW 95 - Standard Training/Certification in Watchkeeping for Seafarers

Ft. Lauderdale

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Lauren MacCallum