Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lauren Lowings

Calgary,AB

Summary

Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.


Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience

Work History

Staff Nurse, Emergency Department

Great North Children's Hospital
01.2023 - 09.2023
  • Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Assessed physical, psychological, physiologic, and cognitive status of patients.
  • Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
  • Implemented medication and IV administration, and airway management.
  • Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.

Front of House Staff Member

Cambridge Brewhouse
07.2021 - 09.2021
  • Established welcoming atmosphere by greeting each guest warmly.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Disinfected frequently touched between guests to minimize infection risks.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures.
  • Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
  • Verified ID and payment preference of guests to make transactions faster and more flexible.
  • Greeted customers and answered inquiries regarding menu items and specials.

Front of House Employee

Ela Restaurant
07.2019 - 10.2019
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Helped guests at tables when in need of assistance.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Verified ID and payment preference of guests to make transactions faster and more flexible.
  • Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
  • Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Retail Sales Associate

Londis
09.2018 - 09.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Housing Apprentice

Homegroup
02.2018 - 04.2019
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Learned wide range of simple and complex techniques from on-the-job training.
  • Honed strong communication, problem-solving and organizational skills while completing tasks and working with team.
  • Prioritized and accomplished multiple tasks within established timeframes.
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 90% of issues.
  • Built client list and strengthened customer relationships through consistent communication via phone and internet.

Administrative Apprentice

Oslers Solicitor Firm
10.2017 - 01.2018
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Honed strong communication, problem-solving and organizational skills while completing tasks and working with team.
  • Prioritized and accomplished multiple tasks within established timeframes.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Retail Sales Assistant

Emzo
10.2016 - 01.2017
  • Greeted customers and helped with product questions, selections, and purchases.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Located merchandise across various stores to address customer needs.
  • Logged reports, expenses, receipts, and sales in company database.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Education

Bachelor of Science - Children's Nursing

Anglia Ruskin University
Cambridge, UK
11.2022

Skills

  • Privacy and Confidentiality
  • Medical Records Management
  • Medication Administration
  • Regulatory Compliance
  • Patient Assessments
  • Case Management
  • Data Entry
  • Filing
  • Information Security
  • Report Writing
  • Spreadsheet Management
  • Meeting Planning
  • Money Handling
  • Team Collaboration
  • Payment Processing
  • Bar Terminology
  • Menu Memorization
  • Sanitation Guidelines
  • Tableside Service

Languages

English
Native or Bilingual

Timeline

Staff Nurse, Emergency Department

Great North Children's Hospital
01.2023 - 09.2023

Front of House Staff Member

Cambridge Brewhouse
07.2021 - 09.2021

Front of House Employee

Ela Restaurant
07.2019 - 10.2019

Retail Sales Associate

Londis
09.2018 - 09.2019

Housing Apprentice

Homegroup
02.2018 - 04.2019

Administrative Apprentice

Oslers Solicitor Firm
10.2017 - 01.2018

Retail Sales Assistant

Emzo
10.2016 - 01.2017

Bachelor of Science - Children's Nursing

Anglia Ruskin University

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Lauren Lowings