Lauren Liang

• Opened the First Stand-Alone Diptyque Boutique in Canada
• Championed people development initiatives, including recruitment, training, and promotion strategies, to support the brand's expansion efforts in Canada.
• Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
• Managed store inventory effectively to maintain optimal stock levels and minimize shrinkage.
• Drove sales revenue growth by forging strategic corporate partnerships with luxury mall retailers and real estate companies, leveraging synergies to maximize business opportunities.

Notable Achievements:

• Achieved a remarkable 16% increase in sales revenue over the yearly budget for the fiscal year 2023, demonstrating adeptness in driving financial performance.
• Secured the top position in home decor market share across North America for both 2022 and 2023, showcasing excellence in brand positioning and market dominance.

• Interim Dual Manager of Digital Fulfillment Center November 2020- February 2021
• Collaborating with Retail business manager on planning, and forecasting; maintaining short- and long-term business development plans based on year over year results
• Store Profit & Loss Budget Control
• Event execution
• Recruiting, training, supervising, and appraising staff
• Corporate gifting: Business partnership with local organizations
• Achieved 8% increase over 2019 Monthly; 10 % revenue increase in Q4 Target during pandemic
• Adventurer Roll-Up Campaign: Top door selected as a top share of revenue of the monthly campaign in Canada in March 2021
• Skincare Plus Campaign: Top door selected as a top share of revenue of the skincare plus campaign in Canada in May 2021.

• Monitor and reviewing department performance on a regular daily, weekly and monthly basis
• Recruiting, training, supervising, and appraising staff
• Train new hires on the standards and procedures of the company, from how to handle a negative customer experience to how to properly interact with customers
• Work closely with accessories division merchandisers and vendors on jewelry/accessories trends, product performances, and product training
• Records delivery of merchandise compares records with merchandise ordered and reports discrepancies to control costs and maintain correct inventory levels
• Ensure staff is aware of their responsibilities to loss/prevention and adheres by all Loss Prevention Manual policies and procedures as well as Loss Prevention directives.

• Recognized as the best selling team in store for 3 consecutive months
• Department has an average of 12% productivity increase as a whole
• Partnered with store visual and logistic managers for regular, store anniversary and inventory visual merchandising set up
• Overseeing pricing and stock control; comparison shops and report results and share the information with my regional manager, and store manager to make appropriate price adjustments.

• Assist Department manager for Inventory stock control
• Organize job training and cross training to employees to achieve department objectives
• Motivate employees to achieve department goals and mission.