Lauren Krautkramer
Summary
Successful Human Resources Technician with proven track record in facilitating onboarding process and implementing strategies. Knowledgeable about HR policies and procedures, and committed to setting up new hires for success.
Overview
6
6
years of professional experience
Work History
Human Resources Technician I/II - Confidential
County of San Luis Obispo
12.2023 - Current
- Review and approve job requisitions requested by the departments. Create job postings and prepare certification lists of qualified applicants.
- Audit new hire paperwork for accuracy, and ensure all recruitment and testing processes are properly executed and documented.
- Coordinate HR programs like drug testing and background checks. And assist other divisions including Labor and Benefits with requested projects.
- Process promotions, evaluations, transfers, separations, leaves and other related activities in our system of record SAP.
- Independently proctor department level exams on site. Always maintain a high level of confidentiality.
- Ensure positions are filled in compliance with Board of Supervisors' resolutions, update and verify the Position Allocation List, and monitor temporary employment to adhere to Civil Service time limits.
- Assist with recruitment processes by coordinating testing, screening, and interviews with departments and applicants; may independently handle routine recruitments, including reviewing qualifications and preparing interview questions.
- Volunteer for special assignments; demonstrate ability to train and lead other team members.
- Advise department management and other County employees on Civil Service Commission and Human Resources Department rules, standards, policies and procedures.
Onboarding Specialist
Change Home Mortgage
12.2021 - 12.2023
- Managed Paycom to process New Hire Applications and Personal Action Forms
- Drafted employee contracts, with correct commission structures, to submit to HR and management for approval
- Coordinated with Recruiting, Human Resources, IT and the hiring manager to set a start date, time, training schedule and equipment order for the New Hire
- Worked as the main point of contact for the New Hire to answer any questions or concerns, pre and post start date
- Lead the New Hire's Onboarding training over Microsoft Teams on their first day of employment
- Improved office efficiency by effectively managing internal communications and correspondence
- Collected and analyzed information through surveys and follow ups to monitor compliance outcomes and identify and address trends to improve key initiatives
Doc Drawer
Network Capital
03.2021 - 12.2021
- Utilized Encompass to review files for accuracy and generate final loan documents for borrower to sign
- Used my knowledge of mortgage loan products, loan documents, loan funding requirements, and escrow/title practices, as they apply to mortgage lending transactions, to deliver a quality product
- Maintained a high quality of work and timeliness in a fast pace environment with 80-100+ files funded per month
Receptionist
Sovereign Lending Group Inc
09.2020 - 03.2021
- Used Interactions to answer phones, transfer calls to appropriate individuals and take phone messages
- Opened, scanned, and distributed incoming mail
- Created shipping labels through UPS, USPS and FedEx to package and mail printed documents and computer equipment
- Worked closely with the Human Resources team on projects, including logging data for new hire surveys, creating company organizational charts and planning company events
Corporate Travel Manager
Flight Centre Travel Group
12.2018 - 03.2020
- Managed multiple mid-size company travel policies, which included using Sabre Red Workspace 3.0 to book all relevant business travel (international/domestic flights, hotel accommodations, and transportation)
- Maintained a high level of customer service while finding quick solutions to changes in client’s itineraries
- Assisted sales team with closing deals with prospective clients, on a monthly basis
- Continuously researched airline policies and price drops to find the most cost efficient price for the client while maximizing company profit
- Reviewed monthly accounting and savings reports with clients’ executive team
Education
Bachelor of Science - Business Administration
California State University - Long Beach
CASkills
- Customer Experience
- New Employee Orientation
- Client Correspondence
- Administrative Support
- Onboarding New Employees
- Courteous with Strong Service Mindset
- Organization and Efficiency
- Corporate Travel
- Closing Documentation
- HR Support
- SAP
- NeoGov
Timeline
Human Resources Technician I/II - Confidential
County of San Luis Obispo
12.2023 - Current
Onboarding Specialist
Change Home Mortgage
12.2021 - 12.2023
Doc Drawer
Network Capital
03.2021 - 12.2021
Receptionist
Sovereign Lending Group Inc
09.2020 - 03.2021
Corporate Travel Manager
Flight Centre Travel Group
12.2018 - 03.2020
Bachelor of Science - Business Administration
California State University - Long Beach
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