Lauren Larkey
Petaluma
Summary
Dedicated professional with strong work ethic and adaptability, ready to transition back into workforce after years of managing household and raising three children. Contributed to team success through exceptional interpersonal skills, customer service expertise, and effective multitasking. Committed to delivering positive experiences and mastering new challenges.
Overview
6
6
years of professional experience
Work History
Service Manager
Wells Fargo
San Anselmo
12.2012 - 05.2013
- Managed the daily scheduling, performance, and operational tasks of branch staff, with primary oversight of the teller
- Ensure adherence to all banking regulations, retail compliance controls, risk management protocols, and audit procedures
- Served as a role model for a customer-centric culture, resolved escalated complaints, and assisted customers with transaction and service needs.
- Coach, mentor, and motivate employees, helping team members achieve their career and business goals.
Personal Banker
Wells Fargo
Sausalito
09.2009 - 12.2012
- Assisted customers with account openings and loan applications.
- Provided expert guidance on financial products and services.
- Processed transactions accurately and efficiently at the teller line.
Teller
Wells Fargo
Novato
09.2007 - 08.2009
- Handled large volumes of currency quickly and accurately with minimal errors.
- Processed customer transactions accurately and efficiently.
- Balanced cash drawer daily to ensure accuracy.
- Assisted customers with account inquiries and banking services.
- Delivered exceptional service to customers in person or over telephone.
- Built and maintained client relationships through quality, personalized interactions.
Education
General Education Certification
Novato, CASkills
- Customer service
- Operational oversight
- Staff scheduling
- Customer complaint resolution
- Cash handling
- Integrity and reliability
- Outgoing and energetic
Timeline
Service Manager
Wells Fargo
12.2012 - 05.2013
Personal Banker
Wells Fargo
09.2009 - 12.2012
Teller
Wells Fargo
09.2007 - 08.2009
General Education Certification