Lauren Lapointe
Niagara Falls,ON
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Kelseys Roadhouse
Niagara Falls, ON
05.2023 - Current
- Greeted guests warmly upon arrival, seating them promptly.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Demonstrated strong interpersonal skills when interacting with customers.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Provided excellent customer service by addressing customer needs promptly.
- Assisted servers in bussing tables when needed during busy periods.
Drive-Thru Cashier/Front Counter Crew Member
McDonald's
Niagara Falls, ON
10.2021 - 06.2022
- Greeted customers in a friendly and courteous manner, providing excellent customer service.
- Stocked shelves with merchandise and ensured items were labelled correctly..d
- Operated cash registers to process payments from customers.
- Stocked shelves with merchandise and ensured items were labeled correctly.
- Restocked supplies such as napkins, utensils, condiments., when needed.
- Collected money, provided change and recorded transactions on receipts.
Education
High School Diploma -
Saint Michael Catholic High School
Niagara Falls, ON06-2024
BBA -
Brock University
St. Catharines, ONSkills
- Communication Skills
- Organizational Skills
- Customer Service
- Attention to detail
- Multitasking
- Teamwork
- Professional Appearance and Demeanour
- Cash and Credit Card Transactions
Languages
English
Native/ Bilingual
French
Limited
References
References available upon request.
Timeline
Restaurant Hostess
Kelseys Roadhouse
05.2023 - Current
Drive-Thru Cashier/Front Counter Crew Member
McDonald's
10.2021 - 06.2022
High School Diploma -
Saint Michael Catholic High School
BBA -
Brock University
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